Patient Services Representative - OBGYN

Are you passionate about providing exceptional care to patients? Are you looking for a fulfilling career in healthcare? Look no further! Mercy is seeking a dedicated and empathetic Patient Services Representative to join our OBGYN team. As the first point of contact for our patients, you will play a crucial role in ensuring their experience is positive and seamless. We are looking for a candidate with excellent communication skills, attention to detail, and a strong understanding of OBGYN procedures. If you are a compassionate individual with a desire to make a difference in the lives of others, we would love to have you on our team!

1. Greet and welcome patients in a warm and friendly manner, creating a positive first impression.
2. Provide exceptional customer service by actively listening to patients' needs and concerns, and addressing them promptly and effectively.
3. Schedule appointments and manage patient schedules in an efficient and organized manner.
4. Verify patient insurance information and collect necessary payments.
5. Maintain accurate and updated patient records, ensuring confidentiality and compliance with HIPAA regulations.
6. Educate patients on OBGYN procedures, treatments, and services offered by the facility.
7. Collaborate with healthcare providers and staff to ensure smooth patient flow and efficient coordination of care.
8. Handle patient inquiries, complaints, and issues with empathy and professionalism, escalating to appropriate personnel when necessary.
9. Keep track of office supplies and equipment, ordering and restocking as needed.
10. Attend training and meetings to stay informed on new procedures, guidelines, and regulations.
11. Maintain a clean and organized work area, ensuring a safe and comfortable environment for patients and staff.
12. Work collaboratively with other Patient Services Representatives to ensure consistent and high-quality patient care.
13. Uphold the mission, vision, and values of the organization in all interactions with patients and colleagues.
14. Continuously strive to improve patient satisfaction by soliciting feedback and implementing suggestions for improvement.
15. Adhere to all facility policies and procedures, and maintain a high level of professionalism at all times.

According to JobzMall, the average salary range for a Patient Services Representative - OBGYN in Fort Smith, AR, USA is approximately $28,000 to $40,000 per year. This may vary based on factors such as experience, education, and specific job duties.

Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.