Patient Access Representative

Are you looking for a fulfilling career in healthcare where you can make a positive impact on patients' lives? Look no further than MercyOne! We are seeking a dedicated and compassionate Patient Access Representative to join our team. In this role, you will be the first point of contact for our patients, ensuring they receive the care and services they need. If you have exceptional customer service skills, attention to detail, and a passion for helping others, we want to hear from you! Join our team and be a part of our mission to provide exceptional care and service to our patients.

1. Greet and welcome patients, providing a warm and friendly atmosphere for their visit to MercyOne.
2. Assist patients with registration, insurance verification, and scheduling appointments.
3. Collect and process patient information accurately and efficiently.
4. Answer and direct phone calls and inquiries from patients, physicians, and other healthcare professionals.
5. Utilize electronic medical records and other computer systems to input and retrieve patient information.
6. Maintain patient confidentiality and comply with HIPAA regulations.
7. Communicate with patients and their families regarding financial responsibilities and insurance coverage.
8. Collaborate with other healthcare team members to ensure patients receive necessary care and services.
9. Handle difficult or sensitive situations with empathy and professionalism.
10. Continuously strive to improve the patient experience by identifying and implementing process improvements.
11. Stay up-to-date on insurance and healthcare regulations to ensure accurate and compliant processes.
12. Participate in training and development opportunities to enhance job knowledge and skills.
13. Handle cash and credit card transactions, ensuring accuracy and security.
14. Maintain a clean and organized workspace.
15. Adhere to MercyOne's core values of compassion, excellence, human dignity, justice, sacredness of life, and service.
16. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Patient Access Representative in Des Moines, IA, USA is between $30,000 to $45,000 per year. However, this can vary depending on factors such as years of experience, education level, and specific job responsibilities.

MercyOne is a system of hospitals, clinics, and health care facilities in the U.S. states of Iowa, Nebraska and surrounding communities. It is run under a joint operating agreement between Catholic Health Initiatives and Trinity Health.