Resource Planning Operations Analyst

Provide real time monitoring for the call centers and its products. Identify inconsistencies through real time monitoring and make gating changes when applicable. Enhance call center management’s resource options through reporting, scheduling, planning, and analysis. Provides same day & future day processing for multiple CCU Workforce Management mailboxes and web requests. Prepares weekly work schedules and weekly, monthly, yearly call volume forecasting. Conducts event planning and coverage including call volume allocation changes for events.Partners with Team Lead to manage the relationship role between multiple levels of management. Performs routine maintenance of IEX Workforce Management Tool. Collects and analyze data for future statistical trends.

According to JobzMall, the average salary range for a Resource Planning Operations Analyst in 4800 E Deer Lake Dr, Jacksonville, FL 32246, USA is between $55,000 and $65,000 a year.

Merrill, previously Merrill Lynch, is an American investing and wealth management division under the auspices of Bank of America. Along with BofA Securities, the investment banking arm, both firms engage in prime brokerage and security dealings.