Billing Account Representative

At MetLife, we’re looking for an experienced Billing Account Representative to join our team and help us deliver exceptional customer service and financial solutions to our clients. The successful candidate will have a passion for providing outstanding customer service, a keen eye for detail, and a knack for problem-solving. We’re looking for an organized and reliable individual with excellent communication and interpersonal skills to serve as the first point of contact for our clients. Required qualifications for this role include: • A minimum of 1-2 years of experience in customer service or billing account management• Proven ability to work in a fast-paced environment and to handle multiple tasks simultaneously• Strong analytical and problem-solving skills• Excellent communication and interpersonal skills• High school diploma or GED

Responsibilities:

1. Provide excellent customer service and financial solutions to clients.
2. Accurately process billing and account management requests.
3. Remain organized and efficient while managing multiple tasks.
4. Utilize analytical and problem-solving skills to quickly resolve customer inquiries.
5. Maintain a professional demeanor while responding to customer inquiries.
6. Ensure all customer records are accurate and up to date.
7. Proactively identify and address customer needs.
8. Maintain a thorough understanding of the company’s products and services.
9. Adhere to company policies and procedures.
10. Follow up with customers to ensure satisfaction.

According to JobzMall, the average salary range for a Billing Account Representative in Tampa, FL, USA is $37,821 to $50,192 per year. Factors such as experience, educational qualifications, and employer can all affect the salary range.

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.