Customer Experience Specialist

At MetLife, we are looking for a Customer Experience Specialist who is committed to providing our customers with the highest quality customer experience. We need a highly organized and detail-oriented individual to serve as the main point of contact for customer inquiries, issues, and complaints. The ideal candidate will have excellent customer service abilities, problem-solving skills, and a passion for helping customers.Required Qualifications:• A Bachelor’s degree in a relevant field, or equivalent work experience• At least 2-3 years of professional customer service or related experience• Outstanding verbal and written communication skills• Highly organized with the ability to multitask in a fast-paced environment• Proficiency with Microsoft Office, including Word, Excel, and Outlook• Knowledge of customer service principles and practices• Aptitude for problem-solving and ability to troubleshoot customer issues• A passion for delivering excellent customer serviceIf you have the qualifications and the drive to provide our customers with an exceptional experience, we want to hear from you. Apply now and join our team at MetLife!

Responsibilities: • Serve as main point of contact for customer inquiries, issues, and complaints • Respond to customer inquiries and complaints in a timely manner • Provide accurate and helpful information to customers • Troubleshoot customer issues and develop solutions • Monitor customer satisfaction levels and provide feedback to management • Maintain customer records and update customer information in databases • Follow up with customers to ensure their inquiries or issues are resolved • Escalate customer disputes to the appropriate department • Collaborate with other departments to ensure customer satisfaction • Adhere to company policies and procedures • Assist with other customer service related tasks as needed

According to JobzMall, the average salary range for a Customer Experience Specialist is $30,000 to $65,000 per year. This range can vary depending on experience, location, and employer.

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.