Lead Long Term Disability Claims Specialist

Welcome to MetLife, where we strive to provide the best insurance solutions for our clients. We are currently seeking a highly skilled Lead Long Term Disability Claims Specialist to join our team. As a leader in our Long Term Disability Claims department, you will play a crucial role in managing and resolving complex disability claims for our customers. We are looking for an experienced individual with a strong background in disability claims management, exceptional communication skills, and a passion for delivering excellent customer service. If you have a keen eye for detail, a strong understanding of disability insurance policies, and thrive in a fast-paced environment, we would love to have you on our team.

1. Manage and oversee a team of disability claims specialists, providing guidance and support to ensure efficient and effective claims handling.
2. Utilize expert knowledge of disability insurance policies to accurately assess and manage complex claims.
3. Communicate with clients, providers, and internal stakeholders to gather necessary information, assess claims, and provide updates on claim status.
4. Analyze and investigate all relevant information to determine eligibility for benefits and make timely claim decisions.
5. Collaborate with other departments and teams to ensure accurate and timely processing of claims.
6. Develop and maintain relationships with clients, providers, and external partners to effectively manage disability claims.
7. Train and mentor team members on best practices for claims management and customer service.
8. Ensure compliance with company policies and industry regulations throughout the claims process.
9. Identify areas for process improvement and implement solutions to increase efficiency and customer satisfaction.
10. Stay current on industry trends, regulations, and best practices to continuously improve claims management processes and procedures.
11. Serve as a point of contact for escalated or complex claims, providing guidance and support to team members as needed.
12. Proactively identify potential issues or challenges in the claims process and take appropriate action to mitigate them.
13. Maintain accurate and detailed records of all claims activities, including documentation of decisions and communications.
14. Provide exceptional customer service, demonstrating empathy and understanding while advocating for the best interests of our clients.
15. Represent the company in a professional and positive manner at all times, both internally and externally.

According to JobzMall, the average salary range for a Lead Long Term Disability Claims Specialist in United States is between $63,000 and $98,000 per year. This range can vary depending on factors such as location, years of experience, and specific job duties. Salaries may also include bonuses and other benefits.

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.