Pension Administrator

MetLife is looking for an organized and customer-oriented individual to join our team as a Pension Administrator. In this role, you will be responsible for managing customer relations, processing pension payments, and providing technical support for clients. You must possess excellent communication and problem-solving skills, excellent customer service, and be able to manage multiple tasks simultaneously. If you are passionate about helping others and have the required qualifications, we would love for you to join our team.

Responsibilities:

• Manage customer relations by responding to inquiries in a timely and professional manner and resolving customer issues.
• Process pension payments accurately and efficiently.
• Provide technical support to clients in a clear and concise manner.
• Research and analyze customer data to ensure accuracy and compliance with company policies and procedures.
• Maintain accurate records of customer interactions and updates
• Ensure customer satisfaction by responding to their inquiries and requests in a timely manner.
• Develop and implement strategies to improve customer service levels.
• Proactively identify and resolve customer issues.
• Maintain knowledge of pension plans, regulations, and customer service practices.
• Ensure compliance with all applicable laws and regulations.
• Manage multiple tasks simultaneously and prioritize work accordingly.
• Monitor customer feedback and use it to improve service levels.

According to JobzMall, the average salary range for a Pension Administrator in Charlotte, NC, USA is $56,000 to $72,000 per year. This range can vary depending on experience and qualifications.

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.