Mozilla Corporation

Donor Care Specialist

Mozilla Corporation

115 E 23rd St, New York, NY 10010, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

Accurately and promptly enter donor and donation information into Salesforce for donations received by mail with support and quality checks by our Donor Care, Senior Coordinator. Promptly and accurately produce donation acknowledgment letters, ideally ready to be sent within 48 hours of bank deposit. Supply the Major Gift Officer with promising major gift leads using independent judgment and research of donor history as appropriate. Handle incoming Thunderbird donor cases, track frequently asked questions and issues, and assist with writing and editing standardized responses. Provide occasional assistance with planning and organizing donor events or other fundraising-related tasks as needed.

Where is this job?
This job is located at 115 E 23rd St, New York, NY 10010, USA
Job Qualifications
  • 3+ years of online customer service or online donor service experience (preferably in multiple languages and currencies)

  • 2+ years experience working in Salesforce Nonprofit Success Pack including impeccable data entry, data import

  • Strong technology skills including experience working on MacBook Air and with Google Docs, Sheets

  • Prefer experience with payment systems including Braintree, PayPal, and Stripe

Required Skills
  • MS Word

  • MS Excel skills

  • Great time management

  • Customer service mentality

  • Report production skills

  • Salesforce Nonprofit Success Pack

Soft Skills
  • Motivated, self-directed and driven

  • Problem-Solving Skills

  • Communication Skills

  • Multitasking Skills

  • Flexibility/Adaptability

  • Detail oriented and highly organized

Compensation

According to JobzMall, the average salary range for a Donor Care Specialist in 115 E 23rd St, New York, NY 10010, USA is $28,976 to $50,831 per year. This range is based on salaries submitted anonymously to the website by Donor Care Specialists in the area.

Additional Information
Mozilla Corporation is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 22nd, 2022
Apply BeforeMay 22nd, 2025
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About Mozilla Corporation

The Mozilla Corporation is a wholly owned subsidiary of the Mozilla Foundation that coordinates and integrates the development of Internet-related applications such as the Firefox web browser, by a global community of open-source developers, some of whom are employed by the corporation itself.

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