Customer Service Representative

At Nationwide Mutual Insurance, we strive to provide the highest level of customer satisfaction to our policyholders. We are currently seeking a Customer Service Representative to join our team. The ideal candidate will have a passion for helping others and possess excellent communication and problem-solving skills. The successful candidate will be a team player who is capable of meeting deadlines and providing exceptional customer service.The Customer Service Representative will be responsible for responding to customer inquiries and providing guidance and assistance on a variety of topics. This position requires a professional attitude and a strong attention to detail in order to provide an exceptional customer experience. The successful candidate will be self-motivated and have the ability to multi-task in a fast-paced environment.The ideal candidate will have a minimum of two years of customer service experience and a Bachelor's degree or equivalent. They should also possess strong computer and communication skills, and have a working knowledge of customer service software, databases and tools. If you are a motivated individual with a passion for customer service, we want to hear from you!

Responsibilities:

1. Provide excellent customer service to policyholders, responding to inquiries and providing guidance and assistance on a variety of topics.
2. Handle customer inquiries in a professional, timely, and efficient manner.
3. Maintain a working knowledge of customer service software, databases, and tools.
4. Multi-task in a fast-paced environment and prioritize tasks to meet deadlines.
5. Proactively identify customer needs and provide solutions.
6. Utilize problem-solving skills to resolve customer complaints in a timely manner.
7. Document customer interactions in a clear and concise manner.
8. Adhere to customer service policies and procedures.
9. Participate in team meetings and training sessions as required.

According to JobzMall, the average salary range for a Customer Service Representative in Raleigh, NC, USA is $24,000 to $36,000 per year. This range is based on an analysis of data from various sources, such as job postings and salary surveys. The actual range may vary due to factors such as experience and qualifications.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.