Customer Service Representative

At Nationwide Mutual Insurance, we strive to provide excellent customer service to all our valued clients. We are looking for a Customer Service Representative to join our team and help us continue to provide an exemplary customer experience. The ideal candidate will have a friendly and professional demeanor, strong communication and organizational skills, and a passion for providing top-notch customer service. If you possess these qualities, we would love to hear from you!

Responsibilities:

1. Respond to customer inquiries and complaints in a timely and professional manner.
2. Maintain accurate customer records in the company’s database.
3. Process customer orders and payments efficiently.
4. Identify and assess customer needs to provide appropriate solutions.
5. Resolve customer complaints effectively and efficiently.
6. Develop and maintain positive relationships with customers.
7. Follow up with customers to ensure satisfaction.
8. Monitor customer feedback and update customer service processes accordingly.
9. Coordinate with other departments to ensure customer satisfaction.
10. Stay up-to-date on product and service offerings.

According to JobzMall, the average salary range for a Customer Service Representative in Gainesville, FL, USA is between $20,000 and $45,000 per year. This range may vary depending on experience, qualifications, and other factors.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.