Customer Service Representative

At Nationwide Mutual Insurance, we are committed to providing excellent customer service to our policyholders. We are currently looking for a Customer Service Representative who will be an integral part of our team. The successful candidate will be a customer-centric individual with a commitment to providing an exceptional customer experience. We are looking for a Customer Service Representative who is an excellent communicator with strong problem-solving skills. The ideal candidate will also have a passion for helping customers and a commitment to upholding the values of Nationwide Mutual Insurance.The successful candidate should have: • At least two years of customer service experience • Excellent communication and interpersonal skills • The ability to remain calm and professional in difficult customer service situations • Proficiency in Microsoft Office Suite • Ability to work independently and as a part of a team • A strong attention to detail • The ability to work in a fast-paced environment If you are service-oriented, have a passion for helping customers, and possess the required qualifications, we want to hear from you. We look forward to reviewing your application!

Responsibilities of a Customer Service Representative: • Provide exceptional customer service to all policyholders • Respond promptly and professionally to customer inquiries • Handle customer complaints and provide solutions to resolve difficult customer service situations • Utilize problem-solving skills to identify solutions to customer issues • Maintain accurate customer records and document customer interactions • Provide accurate information about products and services • Remain up to date with industry trends and changes • Follow established policies and procedures to ensure customer satisfaction • Follow up with customers to ensure satisfaction • Collaborate with other departments and customer service teams to ensure customer satisfaction • Demonstrate a commitment to upholding the values of Nationwide Mutual Insurance.

According to JobzMall, the average salary range for a Customer Service Representative in Philadelphia, PA, USA is between $25,000 and $40,000 per year. This range can vary depending on the company, experience level, and other factors. Salaries may also be higher in the Greater Philadelphia Area.

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.