Nationwide Mutual Insurance

Director, Relationship Management

Nationwide Mutual Insurance
Columbus, OH, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Nationwide Mutual Insurance! We are seeking a highly motivated and experienced Director of Relationship Management to join our team. As the Director, you will be responsible for building and maintaining strong relationships with our clients and ensuring their satisfaction with our services. Our ideal candidate is a dynamic leader with exceptional communication and interpersonal skills, as well as a strong background in relationship management. If you are passionate about providing excellent customer service and have a proven track record of success in managing client relationships, we want to hear from you!

  1. Develop and implement strategies to build and maintain strong relationships with clients.
  2. Serve as the main point of contact for all client inquiries, concerns, and requests.
  3. Proactively identify and address any potential issues or challenges that may arise in client relationships.
  4. Collaborate with cross-functional teams to ensure seamless delivery of services to clients.
  5. Conduct regular check-ins and meetings with clients to assess their satisfaction and identify opportunities for improvement.
  6. Develop and maintain a deep understanding of clients' needs, goals, and challenges.
  7. Provide exceptional customer service and support to clients at all times.
  8. Monitor and track client retention rates and take necessary actions to improve retention.
  9. Lead and mentor a team of relationship managers to ensure the highest level of service is provided to clients.
  10. Stay updated on industry trends and best practices in relationship management to continuously improve processes and strategies.
  11. Collaborate with sales and marketing teams to identify and pursue new business opportunities.
  12. Prepare and present reports on client satisfaction, retention, and other key metrics to upper management.
  13. Ensure compliance with all company policies, procedures, and regulations.
  14. Act as a brand ambassador for the company, representing our values and goals in all client interactions.
  15. Continuously seek feedback from clients and use it to improve services and processes.
Where is this job?
This job is located at Columbus, OH, USA
Job Qualifications

  • Strong Leadership Skills And Experience Managing A Team: The Director Of Relationship Management At Nationwide Mutual Insurance Must Have Experience Leading And Managing A Team, As They Will Be Responsible For Overseeing A Team Of Relationship Managers And Ensuring They Are Meeting Their Goals.

  • Extensive Knowledge Of The Insurance Industry: The Ideal Candidate Should Have A Strong Understanding Of The Insurance Industry, Including Trends, Regulations, And Competitors. This Knowledge Will Be Essential In Developing And Maintaining Strong Relationships With Clients.

  • Excellent Communication And Interpersonal Skills: As The Director Of Relationship Management, Effective Communication And Interpersonal Skills Are Crucial. This Role Requires Building And Maintaining Relationships With Clients, As Well As Collaborating With Internal Teams.

  • Proven Track Record Of Driving Business Growth: Nationwide Mutual Insurance Is Looking For A Director Of Relationship Management Who Has A Track Record Of Successfully Driving Business Growth. This Includes Developing And Implementing Strategies To Increase Sales And Retain Clients.

  • Strong Analytical And Problem-Solving Skills: The Director Of Relationship Management Must Be Able To Analyze Data, Identify Trends And Patterns, And Use This Information To Make Strategic Decisions. They Should Also Have Strong Problem-Solving Skills To Resolve Any Issues That May Arise With Clients Or Within The Team.

Required Skills

  • Risk Management

  • Strategic Planning

  • Project Management

  • Communication

  • Problem Solving

  • Negotiation

  • Leadership

  • customer service

  • Analytical Thinking

  • Financial Management

  • Relationship Building

  • Collaboration

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Director, Relationship Management in Columbus, OH, USA is $85,000 - $130,000 per year. This salary range can vary depending on factors such as the industry, company size, and level of experience.

Additional Information
Nationwide Mutual Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 19th, 2024
Apply BeforeMay 22nd, 2025
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About Nationwide Mutual Insurance

Nationwide Mutual Insurance Company and affiliated companies, commonly shortened to Nationwide, is a group of large U.S. insurance and financial services companies based in Columbus, Ohio. The company also operates regional headquarters in Scottsdale, Arizona; Des Moines, Iowa and San Antonio, Texas.

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