Customer Insight Analyst

London, UK

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

At NatWest Group, we are currently looking for a highly motivated and experienced Customer Insight Analyst to join our team. We are looking for a professional with excellent analytical and communication skills that can help us to identify customer needs and inform our strategy.The successful candidate should have a degree in a relevant field, such as business, economics, mathematics or statistics. We are also looking for someone with a proven track record of success in customer insights, as well as a deep understanding of customer experience and customer journey.We are looking for someone with strong analytical and problem-solving skills, as well as the ability to interpret large data sets and draw meaningful insights. You should also be comfortable working in a fast-paced environment and be able to work independently as well as part of a team. A creative and inquisitive mind is a must.We are looking for a customer insight analyst who is passionate about delivering an outstanding customer experience. If this sounds like you, we'd love to hear from you.

Responsibilities:

Analyze customer data to identify customer needs and inform business strategy.
Develop customer insights based on data and customer experience.
Interpret large data sets and draw meaningful insights from them.
Work with teams to provide research, analysis, and recommendations based on customer data.
Create reports on customer insights and present findings to stakeholders.
Utilize customer feedback and data to create strategies for improving customer experience.
Maintain and update customer databases.
Monitor customer trends and identify opportunities for improvement.
Stay up-to-date on industry trends and best practices.
Develop customer-centric strategies to ensure customer satisfaction.

Where is this job?

This job is located at London, UK

Job Qualifications

Excellent Communication Skills
Strong Analytical Skills
Etc)
Knowledge Of Customer Segmentation And Profiling
Proficiency In Data Manipulation Software (Eg. Sas
Spss
Ability To Interpret And Translate Data Into Meaningful Insights
Demonstrable Ability To Multi-Task And Prioritise
Experience Of Working With Customer Data And Developing Customer Insight
Ability To Identify And Respond To Customer Needs

Required Skills

Data Analysis
Market Research
Problem Solving
Forecasting
Quantitative Analysis
Data Visualization
Trend Analysis
Data Mining
Qualitative Analysis
Predictive modeling
Customer segmentation
Customer journey mapping
Stakeholder engagement
Customer Profiling
Survey Analysis

Soft Skills

Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Insight Analyst in London, UK is between £30,000 and £50,000 per year. This salary range may vary depending on the employer, level of experience, and other factors.

Additional Information

NatWest Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 31st, 2023

Apply BeforeMay 22nd, 2025

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