Account Support Analyst

Are you a detail-oriented problem solver with a passion for customer service? Do you thrive in a fast-paced, dynamic environment? If so, we have the perfect opportunity for you! NCR is seeking an Account Support Analyst to join our team. As an Account Support Analyst, you will play a crucial role in providing exceptional support to our clients, ensuring their satisfaction and success. In this role, you will have the opportunity to utilize your technical skills and customer focus to make a significant impact on our business. If you have a strong analytical mindset and a desire to continuously learn and grow, we want to hear from you!

1. Provide exceptional customer service to clients by promptly and effectively addressing their inquiries, concerns, and issues.
2. Utilize strong problem-solving skills to quickly and accurately identify and resolve client issues.
3. Maintain a high level of attention to detail to ensure accurate and timely resolution of client inquiries.
4. Collaborate with cross-functional teams to ensure prompt and efficient resolution of client issues.
5. Continuously improve processes and procedures to enhance the overall customer experience.
6. Develop a deep understanding of our products and services to effectively assist clients.
7. Proactively identify and communicate potential issues to clients and provide solutions to prevent future problems.
8. Maintain accurate and detailed records of client interactions and issue resolution.
9. Stay up-to-date on industry trends and best practices to provide innovative solutions to clients.
10. Demonstrate a strong commitment to meeting and exceeding customer expectations.
11. Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling.
12. Provide regular reports and updates to management on client satisfaction and issue resolution.
13. Act as a liaison between clients and internal teams to ensure timely and effective communication.
14. Participate in training and development opportunities to continuously improve technical skills and knowledge.
15. Embrace a fast-paced, dynamic environment and adapt quickly to changes and new challenges.

According to JobzMall, the average salary range for a Account Support Analyst is $40,000 to $80,000 per year. However, this can vary depending on factors such as location, experience, and the specific industry or company the individual is working for. Some Account Support Analysts may also receive bonuses and other benefits in addition to their base salary.

The NCR Corporation, previously known as National Cash Register, and for a brief period known as AT&T Global Information Solutions, is an American technology company that makes self-service kiosks, point-of-sale terminals, automated teller machines, ch...