Client Relationship Lead

Welcome to Neiman Marcus Group - a luxury retail company with a passion for delivering exceptional customer experiences. We are currently seeking a dynamic and driven Client Relationship Lead to join our team. In this role, you will play a crucial role in fostering and maintaining strong relationships with our valued clients, ensuring their satisfaction and loyalty to our brand. As the face of Neiman Marcus Group, you will need to possess excellent communication and interpersonal skills, as well as a deep understanding of the luxury retail industry. If you are a results-oriented individual with a passion for providing top-notch service, we would love to hear from you. Read on to learn more about this exciting opportunity!

1. Develop and maintain strong relationships with clients through regular communication and personalized interactions.
2. Understand the needs and preferences of each client and provide tailored solutions to meet their expectations.
3. Serve as the main point of contact for clients, addressing any inquiries, concerns, or feedback in a timely and professional manner.
4. Collaborate with other departments, such as sales and marketing, to ensure a seamless and consistent client experience.
5. Keep up-to-date with industry trends and competitor activities to make informed decisions and provide the best service to clients.
6. Plan and execute client events and experiences to enhance their loyalty and connection to the brand.
7. Regularly analyze client data and feedback to identify areas for improvement and develop strategies to increase client satisfaction and retention.
8. Train and mentor team members to provide exceptional customer service and maintain high standards of client relationships.
9. Represent the Neiman Marcus Group brand with professionalism and enthusiasm, embodying our values and delivering a luxury experience to every client.
10. Meet and exceed established goals and targets for client satisfaction, retention, and sales.

According to JobzMall, the average salary range for a Client Relationship Lead in Dallas, TX, USA is between $70,000 and $90,000 per year. However, this can vary depending on the specific company, years of experience, and other factors.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.