CRM Technical Program Manager

We are seeking a highly skilled and experienced CRM Technical Program Manager to join our dynamic team at Neiman Marcus Group. As a leader in luxury retail, our company is constantly evolving and expanding, making this role a crucial part of our success. In this position, you will be responsible for managing our customer relationship management (CRM) technical programs, ensuring efficient and effective implementation of new technologies and processes. We are looking for someone who is passionate about CRM and has a strong technical background, with the ability to lead cross-functional teams and drive successful outcomes. If you are a motivated and results-driven individual with a strong understanding of CRM and project management, we encourage you to apply for this exciting opportunity.

1. Develop and maintain a comprehensive CRM technical program strategy that aligns with the overall business goals and objectives of the company.
2. Lead and manage cross-functional teams, including IT, marketing, and customer service, to ensure successful implementation of new CRM technologies and processes.
3. Monitor and track progress of CRM technical programs, identifying and resolving any potential issues or roadblocks.
4. Collaborate with key stakeholders to define project requirements and ensure alignment with business needs.
5. Proactively identify opportunities for improvement and optimization within the CRM technical program, making recommendations and implementing changes as needed.
6. Manage budget and resources for CRM technical programs, ensuring efficient and effective use of company resources.
7. Develop and maintain relationships with external vendors and partners to support the implementation and maintenance of CRM technologies.
8. Stay updated on industry trends and advancements in CRM technology, making recommendations for the adoption of new tools and processes.
9. Ensure compliance with data privacy and security regulations in all CRM technical programs.
10. Provide regular updates and reports on the progress and impact of CRM technical programs to senior management.
11. Mentor and coach team members to advance their technical skills and knowledge of CRM.
12. Collaborate with other departments to integrate CRM programs with other business systems and processes.
13. Drive a culture of continuous improvement and innovation within the CRM technical program team.

According to JobzMall, the average salary range for a CRM Technical Program Manager in New York, NY, USA is $100,000 to $150,000 per year. However, this can vary depending on factors such as experience, qualifications, company size, and industry. Some companies may offer higher salaries or additional benefits for this role. It is always best to research the specific company and their salary ranges for this position before applying.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.