Shipping & OMNI Fulfillment Support Manager

Are you a highly organized and detail-oriented individual with a passion for logistics and operations? Do you thrive in a fast-paced environment and excel at managing multiple priorities? If so, we have an exciting opportunity for you as a Shipping & OMNI Fulfillment Support Manager at Neiman Marcus Group.As a key member of our team, you will play a crucial role in ensuring the smooth and efficient operation of our shipping and fulfillment processes. Your strong leadership skills and ability to collaborate with cross-functional teams will be essential in driving success and delivering exceptional customer service.We are seeking a driven and experienced individual with a minimum of 3 years of relevant experience in supply chain, logistics, or operations management. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a customer-centric mindset.If this sounds like the perfect opportunity for you, we invite you to apply and join our dynamic and innovative team at Neiman Marcus Group.

1. Oversee the shipping and fulfillment processes of the company to ensure timely and accurate delivery of customer orders.
2. Manage a team of shipping and fulfillment specialists to ensure efficient and effective operations.
3. Create and maintain standard operating procedures for shipping and fulfillment processes.
4. Monitor inventory levels and coordinate with procurement team to ensure adequate stock levels.
5. Collaborate with cross-functional teams, including procurement, sales, and customer service, to optimize processes and improve customer satisfaction.
6. Identify areas for process improvement and implement solutions to increase efficiency and reduce costs.
7. Ensure compliance with company policies and procedures, as well as industry regulations.
8. Develop and maintain relationships with shipping carriers and vendors to negotiate favorable terms and rates.
9. Monitor and analyze shipping and fulfillment data to identify trends and make data-driven decisions.
10. Train and develop team members to ensure they have the necessary skills and knowledge to perform their job effectively.
11. Communicate with customers regarding shipping and fulfillment inquiries and resolve any issues in a timely and professional manner.
12. Stay updated on industry trends and advancements in technology to continuously improve shipping and fulfillment processes.
13. Create and maintain reports on shipping and fulfillment performance for management review.
14. Maintain a high level of professionalism and customer service in all interactions with internal and external stakeholders.
15. Ensure a safe and clean work environment for all employees in the shipping and fulfillment department.

According to JobzMall, the average salary range for a Shipping & OMNI Fulfillment Support Manager in New York, NY, USA is $62,000-$85,000 per year. This may vary depending on the specific company, location, and level of experience.

At NMG, our flagship brands, Neiman Marcus and Bergdorf Goodman, are all about building relationships. We lead with love for our customers, associates, brand partners, and communities, recognizing that these are the building blocks of our success. Our integrated luxury retail strategy is designed to create long-lasting connections with our customers, and we believe that these relationships are what drive emotional and high-value experiences.

Our 10,000+ associates are experts in delivering a personalized luxury experience across our three integrated retail facets: in-store, online, and remote selling. We believe that our NMG|Way culture is what sets us apart, powered by our people who bring individual talents together into a collective strength that makes life extraordinary.

Our focus on building relationships, combined with our commitment to personalized luxury experiences, sets us apart in the retail industry. We believe that our NMG|Way culture, our people, and our integrated approach to luxury retail are what make us successful in delivering an exceptional customer experience.