
Manager IT User Support (Field Services)
As a Manager IT User Support you’ll be working with Informational Technology North America supporting the Nestle Purina operating company. You will be overseeing the day-to-day technical support to employees for a range of hardware and software related systems. You will be responsible for managing the blended operational teams that provide end user IT support as well as asset management activities for the North American markets. Responsible for maintaining people management and vendor relationship management. Interface and oversee daily operations for field services and asset management. Assists in scoping projects and identifying links with the field services and asset management arenas. Sets goals and objectives for team members for achievement of operational results. Deals with escalations and ensures service being provided is up to standard.
6+ years of experience in Informational Technology and/ or equivalent experience in End User Support.
Knowledge of ITIL
Basic knowledge of asset management processes
Knowledge of IT infrastructure support (Network, Phone systems etc.)
ServiceNow
PowerBI
Efficient at time management
O365 solutions
Vendor management skills
Prioritizing skills
Organizational skills
Communication Skills
Adaptability
Problem-solving and resourcefulness
Attention to detail and accuracy
Multi tasker
According to JobzMall, the average salary range for a Manager IT User Support (Field Services) in 801 Chouteau Ave, St. Louis, MO 63102, USA is between $50,000 and $93,000. This salary range will vary depending on the individual's experience level, geographic location, and other factors.
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Nestlé SA is a nutrition, health and wellness company, which manufactures, supplies and produces prepared dishes and cooking aids, milk-based products, pharmaceuticals and ophthalmic goods, baby foods and cereals. It operates through six segments: Zone Europe; Zone Americas; Zone Asia, Oceania and Africa; Nestlé Waters; Nestlé Nutrition; and Other.

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