Service Delivery Manager
Are you a highly skilled and motivated individual looking for a challenging and dynamic role in the tech industry? Look no further, as NetApp is seeking a Service Delivery Manager to join our team! As a global leader in data management and cloud solutions, NetApp offers a unique and exciting opportunity for individuals who are passionate about delivering exceptional service to our clients. In this role, you will play a critical role in managing the delivery of our services to ensure that our clients receive the highest level of satisfaction. If you have a strong background in service delivery and a passion for customer success, we want to hear from you!
- Manage the delivery of services to ensure high levels of client satisfaction.
- Monitor and track service delivery metrics and KPIs to identify areas for improvement.
- Develop and maintain strong relationships with clients to understand their needs and expectations.
- Create and maintain service delivery processes and procedures to ensure efficiency and consistency.
- Collaborate with cross-functional teams to resolve issues and escalations in a timely and effective manner.
- Conduct regular service reviews with clients to gather feedback and identify areas for improvement.
- Develop and implement strategies to continuously improve service delivery and exceed client expectations.
- Monitor and manage service contracts and agreements to ensure compliance and timely renewal.
- Train and develop service delivery team members to ensure a high level of performance and customer service.
- Stay updated on industry trends and best practices to incorporate into service delivery processes.
- Act as a point of contact for any service-related inquiries or concerns from clients.
- Identify opportunities for upselling or cross-selling services to existing clients.
- Collaborate with sales and business development teams to identify potential new clients and develop service solutions to meet their needs.
- Prepare and present regular service delivery reports to senior management.
- Foster a culture of customer success and ensure that service delivery team members are aligned with this goal.
Bachelor's Degree In Business Administration, Information Technology, Or A Related Field.
Minimum Of 5 Years Experience In Service Delivery Management, Preferably In The Technology Industry.
Strong Leadership Skills And Ability To Effectively Manage A Team And Drive Results.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate With Both Technical And Non-Technical Stakeholders.
Proven Track Record Of Successfully Managing Service Level Agreements (Slas) And Ensuring High Levels Of Customer Satisfaction.
Process Improvement
Communication Skills
Project Management
Vendor Management
Quality
Budget management
Team Leadership
Client Relations
Problem-Solving
Stakeholder management
Technical Expertise
Service Delivery
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Delivery Manager in Bengaluru, Karnataka, India is between ₹1,200,000 to ₹2,500,000 per year. This can vary depending on factors such as the company, experience, and skills of the individual.
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NetApp, Inc. is an American hybrid cloud data services and data management company headquartered in Sunnyvale, California.
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