Investigations & Response Manager, Customer Trust & Privacy

At Netflix, we are committed to building a culture of trust and transparency with our customers. We are seeking a highly skilled and experienced Investigations & Response Manager to join our Customer Trust & Privacy team. As our company continues to grow and expand globally, it is crucial that we have dedicated individuals who can effectively handle customer privacy concerns and respond to any potential security threats. In this role, you will have the opportunity to shape our approach to customer trust and privacy and ensure that our policies and procedures are in line with industry standards. We are looking for a candidate who is passionate about protecting customer data and has a strong background in investigations and response management. If you are a proactive and detail-oriented individual with a proven track record of success in this field, we want to hear from you. Join us in our mission to provide the highest level of trust and security for our customers.

Responsibilities:

1. Lead and manage a team of investigators and response specialists to handle customer privacy concerns and potential security threats.
2. Develop and implement policies and procedures for customer trust and privacy in accordance with industry standards.
3. Work closely with cross-functional teams, including Legal, Product, and Engineering, to ensure alignment on privacy and security practices.
4. Monitor and analyze customer data for any potential security vulnerabilities and take prompt action to mitigate risks.
5. Conduct thorough investigations of security incidents and breaches and provide timely and accurate reports to management.
6. Collaborate with external law enforcement agencies and other partners as needed during security incidents.
7. Stay up-to-date on the latest industry trends and regulations related to customer privacy and security.
8. Lead training and awareness programs for employees on privacy and security best practices.
9. Develop and maintain relationships with key stakeholders to ensure effective communication and resolution of customer privacy concerns.
10. Continuously review and improve existing processes and procedures to enhance our approach to customer trust and privacy.
11. Maintain accurate records and documentation of investigations and response activities.
12. Provide recommendations and insights to leadership on potential threats and vulnerabilities.
13. Serve as a key point of contact for customer inquiries and concerns related to privacy and security.
14. Maintain confidentiality and adhere to ethical standards in handling sensitive customer data.
15. Represent Netflix in a professional manner in all interactions with customers, partners, and external stakeholders.
16. Adhere to all company policies and procedures, including those related to information security and data privacy.

According to JobzMall, the average salary range for a Investigations & Response Manager, Customer Trust & Privacy in Los Gatos, CA, USA is $134,000 to $175,000 per year. This may vary depending on factors such as experience, education, and specific job duties.

Netflix, Inc. operates as an Internet subscription service company, which provides subscription service streaming movies and TV episodes over the Internet and sending DVDs by mail. The company operates its business through the following segments: Domestic streaming, International streaming and Domestic DVD. Netflix obtains content from various studios and other content providers through fixed-fee licenses, revenue sharing agreements and direct purchases. It markets its service through various channels, including online advertising, broad-based media, such as television and radio, as well as various partnerships.