Player Support Lead

We’re looking for a passionate, experienced Player Support Lead to join the Netflix team and help us provide excellent customer service. We need someone who is highly organized, takes initiative, and can manage a team of Player Support Specialists. If you have a knack for problem-solving and can stay calm under pressure, then this position may be the perfect fit for you!To be successful in this role, you should have at least 5 years of experience in a customer service or technical support leadership role. You should also have an in-depth understanding of customer service best practices, as well as excellent communication and interpersonal skills. A degree in Business Administration or a related field is a plus.You should also be well-versed in customer service tools, such as CRM, ticketing systems, and knowledge bases. And of course, you should be an avid Netflix fan!If you think you’re the right person for the job, we’d love to hear from you.

Responsibilities:

• Manage a team of Player Support Specialists
• Provide excellent customer service
• Stay calm under pressure
• Solve customer support issues
• Develop and lead customer service best practices
• Maintain knowledge base
• Use CRM and ticketing systems
• Communicate effectively with customers
• Analyze customer feedback
• Ensure customer satisfaction
• Foster a positive team environment
• Monitor customer service performance metrics
• Update customer service protocols and procedures
• Train and evaluate Player Support Specialists

According to JobzMall, the average salary range for a Player Support Lead in Los Gatos, CA, USA is between $76,965 and $113,941. This range may vary depending on the experience and qualifications of the individual.

Netflix, Inc. operates as an Internet subscription service company, which provides subscription service streaming movies and TV episodes over the Internet and sending DVDs by mail. The company operates its business through the following segments: Domestic streaming, International streaming and Domestic DVD. Netflix obtains content from various studios and other content providers through fixed-fee licenses, revenue sharing agreements and direct purchases. It markets its service through various channels, including online advertising, broad-based media, such as television and radio, as well as various partnerships.