We are looking for a dedicated and customer-oriented individual to join our team at Nokia as a Customer Support Specialist. In this role, you will be responsible for providing exceptional support to our clients and ensuring their satisfaction with our products and services. The ideal candidate will possess excellent communication skills, a strong technical background, and a passion for delivering top-notch customer service. If you are a problem-solver with a positive attitude and a desire to help others, we invite you to apply for this exciting opportunity.
- Respond promptly and courteously to customer inquiries and concerns through various channels such as phone, email, and chat.
- Troubleshoot and resolve technical issues with Nokia products and services.
- Provide product and service information to customers, including troubleshooting steps and recommendations.
- Collaborate with other departments to ensure timely and satisfactory resolution of customer issues.
- Maintain accurate and detailed records of customer interactions and transactions.
- Proactively identify and escalate complex or recurring customer issues to appropriate teams for further investigation.
- Stay up-to-date on Nokia products, services, and policies to provide accurate and helpful information to customers.
- Strive to exceed customer expectations and ensure their satisfaction with our products and services.
- Handle customer complaints with empathy and professionalism, aiming to turn dissatisfied customers into loyal advocates.
- Continuously seek opportunities to improve processes and enhance the overall customer experience.
- Participate in training and development programs to continuously improve knowledge and skills.
- Collaborate with team members to achieve individual and team goals.
- Adhere to company guidelines and policies to ensure a consistent and high-quality customer experience.
- Maintain confidentiality of customer information and follow security protocols to protect customer data.
- Provide feedback to management on customer trends, concerns, and suggestions for improvement.
Knowledge Of Nokia Products And Services: A Customer Support Specialist At Nokia Should Have A Thorough Understanding Of All The Products And Services Offered By The Company. This Includes Knowledge Of Software And Hardware Features, Troubleshooting Techniques, And Customer Service Protocols.
Excellent Communication Skills: As The Primary Point Of Contact For Customers, A Customer Support Specialist Should Possess Strong Verbal And Written Communication Skills. This Includes The Ability To Empathize With Customers, Actively Listen To Their Concerns, And Convey Technical Information In A Clear And Concise Manner.
Technical Proficiency: A Customer Support Specialist Should Have A Solid Understanding Of Computer Systems And Be Able To Navigate Different Software And Hardware Platforms. Knowledge Of Common Operating Systems, Mobile Devices, And Networking Protocols Is Essential For Effectively Troubleshooting Customer Issues.
Problem-Solving Skills: Nokia’s Customers May Encounter A Variety Of Technical Issues, So A Customer Support Specialist Should Be Able To Think On Their Feet And Find Creative Solutions To Problems. This Requires Strong Problem-Solving Skills, Attention To Detail, And The Ability To Work Under Pressure.
Customer Service Experience: Prior Experience In A Customer Service Role Is Highly Desirable For A Customer Support Specialist Position At Nokia. This Includes Experience In Handling Customer Inquiries, Resolving Technical Issues, And Maintaining A Positive Attitude When Dealing With Difficult Situations.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
Active listening
Teamwork
Empathy
Patience
Problem-Solving
Technical Knowledge
Adapt
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Support Specialist in Poland is between 4,000-6,000 PLN per month (approximately $1,050-$1,575 USD). This may vary depending on factors such as location, level of experience, and the specific industry or company. Salaries may also be higher for those with additional skills or language proficiency.
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Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.
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