IT Critical Incident Manager

Decides upon Critical Incident Management technical bridges participants; Chairs the Critical Incident Management technical bridges meetings. Acts as a liaison with team managers of all Technical Experts (or support teams) to ensure swift resolution of incidents within SLA targets. Chairs Management Calls aiming at keeping the Nokia IT management informed about the progress of the Critical incident resolution. Responsible for Communication to the Nokia IT management and Nokia Business for all Critical incidents. Contributes to the activation of ad hoc communication plans for specific Critical Incidents. Contributes to the activation of IT Code Red procedure when relevant. After the Critical incident resolution, coordinates the Post Incident Review with the involved Delivery teams. Ensures that, following the resolution of each P1 Incident, Problem Management is initiated to diagnose the underlying cause of the Incident. Acts as an escalation contact for Nokia business users.

According to JobzMall, the average salary range for a IT Critical Incident Manager in 2301 Sugar Bush Rd, Raleigh, NC 27612, USA is approximately $77,000-$108,000 per year. The salary range can vary greatly depending on experience, skills, and qualifications.

Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.