Service Delivery Manager

Canada

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you passionate about delivering exceptional service to customers? Do you have a knack for managing complex projects and ensuring smooth operations? Nokia is seeking a highly skilled Service Delivery Manager to join our team and oversee the delivery of our services to clients. As a vital member of our organization, you will be responsible for ensuring the timely and efficient delivery of services, while maintaining strong relationships with our valued customers. We are looking for a candidate with strong leadership skills, excellent communication abilities, and a proven track record in service delivery. If you are ready to take on a challenging and rewarding role in an innovative and dynamic company, we encourage you to apply for this position.

Oversee the delivery of services to clients, ensuring timely and efficient execution.
Develop and implement strategies to improve service delivery processes and procedures.
Manage and maintain relationships with key clients, ensuring their satisfaction and retention.
Collaborate with cross-functional teams to identify and resolve issues impacting service delivery.
Monitor service performance metrics and identify areas for improvement.
Develop and maintain service delivery standards and best practices.
Train and mentor team members to ensure consistent and high-quality service delivery.
Act as the main point of contact for clients regarding service delivery concerns.
Coordinate with internal departments to ensure smooth operations and timely resolution of client issues.
Conduct regular performance evaluations and provide feedback to team members.
Stay updated on industry trends and innovations to continuously improve service delivery.
Manage and track service delivery budgets and resources.
Communicate service delivery updates and progress reports to senior management.
Identify and implement new technologies or tools to optimize service delivery.
Ensure compliance with company policies and procedures in all service delivery activities.

Where is this job?

This job is located at Canada

Job Qualifications

Strong Leadership Skills: A Service Delivery Manager At Nokia Should Possess Excellent Leadership Abilities To Effectively Manage A Team Of Service Delivery Professionals And Coordinate With Other Departments Within The Company.
Technical Knowledge And Experience: The Ideal Candidate Should Have A Deep Understanding Of The Technical Aspects Of Nokia's Products And Services, Including Network Infrastructure, Software, And Hardware.
Project Management Skills: As A Service Delivery Manager, One Should Be Able To Manage Multiple Projects Simultaneously, Ensuring Timely Completion And Quality Delivery Within Budget.
Customer Service Orientation: Nokia Is Known For Its Exceptional Customer Service, And The Service Delivery Manager Should Be Highly Customer-Focused And Able To Handle Customer Complaints And Escalations Effectively.
Communication And Interpersonal Skills: The Job Requires Frequent Interaction With Various Stakeholders, Including Clients, Team Members, And Senior Management. Therefore, Strong Communication And Interpersonal Skills Are Essential For Effective Collaboration And Relationship Management.

Required Skills

Quality Assurance
Process Improvement
Communication Skills
Project Management
Vendor Management
Contract Negotiation
Budget management
Customer Relations
Team Leadership
Problem-Solving
Resource allocation
Technical Knowledge

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Delivery Manager in Canada is between $80,000 - $120,000 per year. However, this can vary depending on factors such as industry, location, and level of experience. Some Service Delivery Managers may earn up to $150,000 or more in certain industries or with extensive experience.

Additional Information

Nokia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 24th, 2025

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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