Are you an experienced leader with a passion for delivering exceptional services to customers? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you. As a Services Delivery Manager at Nokia, you will play a critical role in ensuring the successful delivery of our services to our clients. We are seeking a highly motivated individual with a strong background in project management, excellent communication skills, and a customer-centric mindset to join our team. If you are ready for a new challenge and have what it takes to excel in this role, we encourage you to apply.
- Oversee the delivery of services to clients, ensuring that they are delivered on time, within budget, and to the highest quality standards.
- Develop and maintain strong relationships with clients, understanding their needs and expectations and ensuring that they are met.
- Lead and manage a team of service delivery professionals, providing guidance, support, and mentorship to ensure their success.
- Collaborate with cross-functional teams to develop and implement service delivery strategies and processes that improve efficiency and drive customer satisfaction.
- Proactively identify and address potential issues or roadblocks in service delivery, and implement solutions to mitigate their impact.
- Monitor and report on key performance indicators, identifying areas for improvement and implementing corrective actions as needed.
- Act as a point of escalation for client issues and concerns, and work closely with the team to resolve them in a timely and satisfactory manner.
- Stay abreast of industry trends and best practices, and continuously seek opportunities to enhance the quality and efficiency of service delivery.
- Communicate effectively with all stakeholders, including clients, team members, and senior management, providing regular updates and progress reports.
- Drive a culture of continuous improvement and customer-centricity, fostering a positive and collaborative work environment that supports the success of the team and the organization as a whole.
Bachelor's Degree In Business Management, Information Technology, Or A Related Field.
Minimum Of 5 Years Of Experience In A Service Delivery Or Project Management Role.
Strong Understanding Of Telecommunication Networks And Services, Particularly In The Mobile Industry.
Proven Track Record Of Successfully Managing Multiple Projects And Delivering Quality Services Within Tight Deadlines And Budget Constraints.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Collaborate With Cross-Functional Teams And Clients.
Risk Management
Change Management
Communication Skills
Project Management
Data Analysis
Time Management
Contract Negotiation
Budget management
customer service
Team Leadership
Problem-Solving
Resource allocation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Services Delivery Manager in India is between ₹ 1,000,000 - ₹ 1,200,000 per year. However, this can vary depending on factors such as experience, industry, and location. In some industries, such as IT, the salary range may be higher, with some experienced Services Delivery Managers earning upwards of ₹ 2,000,000 per year. Additionally, managers in larger cities such as Mumbai, Delhi, and Bangalore may also command higher salaries due to the higher cost of living.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started