Welcome to Nokia, a global leader in mobile communications and technology. Are you a highly skilled and motivated individual with a passion for technical support? If so, we have an exciting opportunity for you to join our team as a Specialist Technical Support. In this role, you will play a crucial role in providing technical assistance and guidance to our customers, ensuring the smooth operation of our products and services. We are looking for candidates who possess a strong technical background, excellent problem-solving skills, and exceptional communication abilities. If you are ready to take on new challenges and be a part of a dynamic and innovative company, we encourage you to apply for this position.
- Provide technical support and assistance to customers in a timely and efficient manner.
- Troubleshoot and resolve technical issues related to Nokia products and services.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Collaborate with cross-functional teams, including engineers and product managers, to resolve complex technical problems.
- Stay updated on the latest Nokia products and services to ensure accurate and up-to-date technical support.
- Document and maintain records of customer interactions and technical solutions.
- Identify and escalate critical issues to the appropriate teams for prompt resolution.
- Continuously improve and optimize technical support processes to enhance customer satisfaction.
- Provide training and guidance to junior technical support staff.
- Maintain a positive and professional demeanor while dealing with customers and colleagues.
- Adhere to company policies and procedures at all times.
- Act as a brand ambassador for Nokia, promoting our products and services to customers.
- Keep up-to-date with industry trends and advancements in technology to provide innovative solutions to customers.
- Take ownership of customer issues and follow through until resolution is achieved.
- Maintain a high level of customer satisfaction and ensure prompt resolution of customer complaints.
Bachelor's Or Master's Degree In Computer Science, Electrical Engineering, Or A Related Field.
Minimum Of 3-5 Years Of Experience In Technical Support Or A Similar Role In The Telecommunications Industry.
Extensive Knowledge Of Nokia Products, Solutions, And Services.
Strong Troubleshooting Skills And Ability To Diagnose And Resolve Complex Technical Issues.
Excellent Communication And Customer Service Skills, With The Ability To Effectively Communicate Technical Information To Non-Technical Stakeholders.
Networking
Troubleshooting
Software
Communication
Multitasking
customer service
Teamwork
Problem-Solving
Mobile Devices
hardware
Technical Knowledge
Diagnostic Tools
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Specialist Technical Support in India is between ₹250,000 to ₹800,000 per year. This may vary depending on factors such as the industry, company size, location, and experience level. Some companies may also offer additional benefits and bonuses.
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Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.
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