Welcome to Nokia, a leading telecommunications company dedicated to providing innovative solutions to our global customers. We are seeking a talented and driven Support Engineer to join our team and help us deliver exceptional technical support to our clients. As a Support Engineer at Nokia, you will play a crucial role in ensuring the smooth operation and maintenance of our products and services. If you are passionate about technology, have strong problem-solving skills, and thrive in a fast-paced environment, we would love to hear from you. Join us in shaping the future of communication and be a part of our dynamic team at Nokia.
- Provide timely and effective technical support to clients through various channels such as phone, email, and chat.
- Diagnose and troubleshoot technical issues reported by clients and provide appropriate solutions.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document all customer interactions and resolutions in a clear and concise manner.
- Continuously improve and update technical knowledge to stay up-to-date with new products and technologies.
- Proactively identify potential issues and provide recommendations for improvement.
- Conduct regular maintenance checks and updates on products to ensure smooth operation.
- Work closely with the sales team to understand client needs and provide technical guidance and support during the sales process.
- Participate in product testing and provide feedback to the development team for product enhancements.
- Assist in creating and updating technical documentation for clients and internal use.
- Adhere to company policies and standards to ensure a high level of customer satisfaction.
- Contribute to a positive and collaborative team environment by sharing knowledge and expertise with colleagues.
- Attend training sessions and workshops to continuously improve technical skills and knowledge.
- Stay updated on industry trends and competition to provide insights and suggestions for product development and improvement.
- Provide excellent customer service and maintain a professional demeanor at all times.
Proficiency In Programming Languages Such As Java, C++, Or Python.
Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.
Minimum Of 2 Years Of Experience In Technical Support And Troubleshooting For Telecommunications Products.
Strong Knowledge Of Network Protocols And Systems, Including Tcp/Ip, Dns, And Routing.
Excellent Communication And Customer Service Skills, With The Ability To Effectively Resolve Technical Issues And Provide Support To Clients.
Communication Skills
Project Management
Data Analysis
Network Security
Time Management
customer service
Problem-Solving
Network configuration
Software Installation
System Monitoring
Technical Troubleshooting
Hardware Maintenance
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Engineer in United States is between $80,000 - $120,000 per year, with the median salary being around $100,000 per year. However, this can vary depending on location, experience, and specific job duties. Some Support Engineers may earn closer to $150,000 per year, while others may earn closer to $60,000 per year. Additionally, bonuses and benefits may also impact the overall salary for a Support Engineer.
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Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.
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