Technical Care Specialist

Are you passionate about technology and providing exceptional customer service? As a Technical Care Specialist at Nokia, you will have the opportunity to utilize your technical expertise and interpersonal skills to support and assist customers with their technical inquiries. With a focus on delivering a positive customer experience, you will play a crucial role in maintaining Nokia's reputation for superior customer support. We are seeking individuals with a strong technical background, excellent problem-solving abilities, and a customer-centric mindset. If you are ready to join a dynamic team and make a difference in the world of telecommunications, we want to hear from you!

1. Provide technical support and assistance to customers with their inquiries related to Nokia products and services.
2. Utilize technical expertise to troubleshoot and resolve customer issues efficiently and effectively.
3. Maintain a positive and professional demeanor while interacting with customers, ensuring a high level of customer satisfaction.
4. Stay up-to-date with Nokia's products and services to provide accurate and timely information to customers.
5. Collaborate with other team members and departments to resolve complex customer issues.
6. Document and track customer interactions and resolutions accurately in the company's system.
7. Proactively identify potential customer concerns and escalate to the appropriate team for resolution.
8. Continuously seek opportunities to improve the customer experience and provide feedback to management.
9. Adhere to established processes and procedures to ensure consistency and high-quality customer support.
10. Maintain a strong understanding of industry trends and developments to better assist customers.
11. Participate in training and development programs to enhance technical skills and knowledge.
12. Meet individual and team performance targets and metrics.
13. Maintain a positive and collaborative working relationship with team members and other departments.
14. Uphold Nokia's reputation for superior customer support through exceptional service delivery.
15. Contribute to creating a positive and inclusive work environment.

According to JobzMall, the average salary range for a Technical Care Specialist in India is between ₹200,000 to ₹800,000 per year. This range can vary depending on factors such as the company, location, and experience of the individual. Additionally, Technical Care Specialists may also receive bonuses, benefits, and other compensation packages that can impact their overall salary.

Nokia Corporation is a Finnish multinational telecommunications, information technology, and consumer electronics company, founded in 1865.