Welcome to the world of beauty, where customer service and expertise come together to create a personalized and luxurious experience. Nordstrom is currently seeking a Beauty Concierge to join our team and elevate the standard of beauty services for our clients. As a Beauty Concierge, you will be the face of our beauty department, providing exceptional service and guidance to our customers. We are looking for individuals who are passionate about beauty, knowledgeable about the latest trends and products, and dedicated to providing top-notch customer service. If you have a love for all things beauty and a knack for creating memorable experiences, we want to hear from you!
- Greet and welcome customers to the beauty department with a friendly and professional demeanor.
- Provide exceptional customer service by actively listening to and addressing customer needs and concerns.
- Utilize expert knowledge of beauty products and services to assist customers in making informed purchasing decisions.
- Keep up-to-date with the latest beauty trends and products to provide customers with the most current information and recommendations.
- Maintain a clean and organized work area, including product displays and tester stations.
- Collaborate with other beauty department team members to ensure a seamless and cohesive customer experience.
- Proactively engage with customers to promote and educate them on new and existing beauty products and services.
- Handle customer inquiries and complaints in a professional and timely manner, resolving any issues to the customer's satisfaction.
- Process transactions and handle cash and credit card payments accurately.
- Continuously work to meet and exceed sales goals and targets set by management.
- Attend trainings and meetings to stay informed on new products, services, and company policies.
- Maintain a positive and professional attitude at all times, representing the company in a positive light.
- Act as a brand ambassador by embodying the company's values and promoting a positive image.
- Adhere to all company policies and procedures, including safety and security protocols.
- Assist with inventory management, including restocking and organizing products and supplies.
- Continuously strive to enhance the overall customer experience and elevate the standard of beauty services provided by the company.
Exceptional Customer Service Skills: A Beauty Concierge At Nordstrom Must Possess Excellent Communication And Interpersonal Skills To Provide Top-Notch Service To Customers.
Extensive Knowledge Of Beauty Products And Trends: The Ideal Candidate Should Have A Deep Understanding Of Various Beauty Brands, Products, And Trends To Assist Customers In Finding The Perfect Products For Their Needs.
Strong Sales And Upselling Abilities: As A Beauty Concierge, The Individual Should Have A Proven Track Record Of Meeting And Exceeding Sales Targets, As Well As The Ability To Upsell And Cross-Sell Products To Customers.
Multitasking And Organizational Skills: Nordstrom's Beauty Concierge Role Involves Handling Multiple Tasks, Such As Assisting Customers, Restocking Shelves, And Maintaining A Clean And Organized Workspace. Therefore, The Candidate Must Be Able To Effectively Multitask And Prioritize Tasks.
Team Player Mentality: Nordstrom Prides Itself On Its Collaborative Work Environment, And The Beauty Concierge Must Be A Team Player And Work Effectively With Other Employees To Provide A Seamless Customer Experience.
Communication Skills
Time Management
Product knowledge
customer service
sales expertise
Brand
Makeup Application
Trend Forecasting
Skincare Knowledge
Personal Styling
Product Recommendations
Beauty Consultations
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Beauty Concierge in New York, NY, USA is $35,000 to $45,000 per year. However, this can vary depending on factors such as experience, location, and employer. Some beauty concierges may also receive additional benefits such as commission or tips.
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Nordstrom, Inc. is a U.S. luxury department store chain founded in 1901 by John W. Nordstrom and Carl F. Wallin. It originated as a shoe store, and evolved into a full-line retailer with departments for clothing, footwear, handbags, jewelry, accessories, cosmetics, and fragrances.
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