Senior Manager - Drop Ship Operations

At Nordstrom, we strive to provide our customers with exceptional service and a seamless shopping experience. As the Senior Manager of Drop Ship Operations, you will play a crucial role in overseeing the day-to-day operations of our drop shipping program. Your leadership and expertise will ensure that our customers receive their orders accurately and on time, while also driving efficiency and profitability for our business. We are looking for a driven and experienced individual with a strong background in supply chain management and e-commerce operations. If you are passionate about delivering top-notch customer service and have a proven track record of success in managing complex operations, we want you on our team.

1. Develop and implement strategies to effectively manage and improve the drop shipping program operations.
2. Oversee the daily operations of the drop shipping program, including order processing, inventory management, and shipping and delivery.
3. Ensure accuracy and timeliness of all drop ship orders, working closely with vendors, suppliers, and internal teams.
4. Monitor key performance indicators and metrics to identify areas for improvement and implement corrective actions.
5. Collaborate with cross-functional teams to continuously optimize processes and systems related to drop ship operations.
6. Hire, train, and manage a team of drop ship operations staff, providing coaching and development opportunities as needed.
7. Maintain relationships with vendors and suppliers, negotiating contracts and ensuring adherence to service level agreements.
8. Analyze and report on the performance of the drop shipping program, providing insights and recommendations for improvement to senior leadership.
9. Stay informed on industry trends and best practices related to drop shipping and e-commerce operations, implementing relevant changes to improve the program.
10. Proactively identify and troubleshoot any issues or challenges in the drop shipping process, ensuring timely resolution and minimal impact on customers.
11. Monitor and manage inventory levels to ensure product availability and prevent stockouts or overstock situations.
12. Develop and manage the drop shipping program budget, tracking expenses and identifying cost-saving opportunities.
13. Maintain a high level of customer service and satisfaction by promptly addressing any customer inquiries or concerns related to drop shipping.
14. Adhere to all company policies and procedures, including safety and compliance regulations.
15. Foster a positive and collaborative team culture, promoting a strong work ethic and commitment to excellence.

According to JobzMall, the average salary range for a Senior Manager - Drop Ship Operations in Seattle, WA, USA is $120,000 - $160,000 per year. This can vary depending on the specific company, industry, and level of experience.

Nordstrom, Inc. is a U.S. luxury department store chain founded in 1901 by John W. Nordstrom and Carl F. Wallin. It originated as a shoe store, and evolved into a full-line retailer with departments for clothing, footwear, handbags, jewelry, accessories, cosmetics, and fragrances.