Novartis

Director, NPS Analytics - CRM

Novartis
East Hanover, NJ, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At Novartis, we are committed to improving the lives of patients through innovative medicines and treatments. As the Director of NPS Analytics - CRM, you will play a crucial role in driving customer insights and optimizing our Net Promoter Score (NPS) through data-driven strategies. We are seeking a highly skilled and experienced leader with a passion for analytics and customer relationship management. If you are a collaborative, results-driven individual with a strong background in analytics and a deep understanding of CRM systems, we encourage you to apply for this exciting opportunity.

  1. Develop and implement data-driven strategies to optimize Net Promoter Score (NPS) for Novartis products and services.
  2. Utilize customer relationship management (CRM) systems to gather and analyze customer data, identifying trends and opportunities for improvement.
  3. Collaborate with cross-functional teams to align NPS initiatives with overall business goals and objectives.
  4. Lead a team of analysts to collect, organize, and interpret customer data, providing actionable insights to inform decision-making.
  5. Develop and maintain dashboards and reports to track NPS performance and present findings to senior leadership.
  6. Identify and implement improvements to current CRM processes and systems to enhance customer experience and drive NPS.
  7. Stay updated on industry trends and best practices in NPS analytics and CRM, incorporating new methodologies and technologies as needed.
  8. Foster a culture of data-driven decision-making and continuous improvement within the NPS analytics team and across the organization.
  9. Communicate NPS insights and recommendations to various stakeholders, including sales and marketing teams, to drive customer-centric strategies.
  10. Collaborate with IT and other departments to ensure data integrity and accuracy in NPS reporting and analysis.
Where is this job?
This job is located at East Hanover, NJ, USA
Job Qualifications

  • Expertise In Crm Analytics: The Ideal Candidate For This Position Should Possess In-Depth Knowledge And Experience In Using Various Crm Analytical Tools And Techniques. This Includes Data Mining, Segmentation, Predictive Modeling, And Campaign Analysis.

  • Leadership Skills: As A Director Of Nps Analytics - Crm, The Individual Will Be Responsible For Managing A Team Of Analysts And Data Scientists. They Should Have Strong Leadership Skills To Effectively Guide And Motivate The Team Towards Achieving The Organization's Goals.

  • Pharmaceutical Industry Knowledge: Novartis Is A Leading Pharmaceutical Company, And The Ideal Candidate Should Have A Good Understanding Of The Industry, Including Market Trends, Regulations, And Challenges. This Knowledge Will Enable Them To Develop Effective Crm Strategies For The Company's Products And Services.

  • Strategic Thinking: The Nps Analytics - Crm Director Will Play A Crucial Role In Developing And Implementing Data-Driven Strategies To Improve Customer Engagement And Retention. They Should Have A Strategic Mindset To Identify Opportunities And Develop Innovative Solutions To Drive Business Growth.

  • Strong Communication And Collaboration Skills: The Director Will Be Required To Collaborate With Cross-Functional Teams, Including Marketing, Sales, And It, To Gather Insights And Drive Data-Based Decisions. Excellent Communication Skills And The Ability To Work In A Team Environment Are Essential For This Role.

Required Skills

  • Strategic Planning

  • Data Analysis

  • Market Research

  • Database Management

  • Reporting

  • Data Visualization

  • Predictive modeling

  • CRM management

  • Campaign optimization

  • Performance

  • Customer Insights

  • Cross-Functional Collaboration

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Leadership

  • Stress Management

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Director, NPS Analytics - CRM in East Hanover, NJ, USA is $120,000 - $150,000 per year. This can vary depending on experience, qualifications, and the specific company or organization the individual is working for. Some companies may offer higher salaries or additional benefits such as bonuses or stock options.

Additional Information
Novartis is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 15th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Novartis

Novartis AG develops, manufactures, and markets healthcare products. It operates through the following segments: Pharmaceuticals, Alcon, Sandoz, Vaccines & Diagnostics, and Consumer Health. The Pharmaceuticals segment provides patent-protected prescription medicines. The Alcon segment offers surgical, ophthalmic pharmaceuticals, and vision care products. The Sandoz segment provides generic pharmaceuticals. The Vaccines & Diagnostics segment provides human vaccines and blood testing diagnostics.

Frequently asked questions
More Jobs From Novartis

View All Novartis jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started