Customer Support Executive

We are looking for an enthusiastic and experienced Customer Support Executive to join the team at OLA. As the Customer Support Executive, you will be responsible for providing excellent customer service to our clients by promptly responding to their queries and helping them to solve any technical issues they might face.To succeed in this role, you will need to have strong interpersonal and problem-solving skills as well as excellent written and verbal communication skills. Previous customer service experience is essential, along with a good understanding of the online environment and the ability to quickly learn new technologies. The ideal candidate for this role is passionate about providing great customer service, always puts the customer first, and is eager to grow their career with us. If you think you have what it takes to be our Customer Support Executive, we would love to hear from you!

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Troubleshoot technical issues and provide appropriate solutions.
3. Update customer information in databases.
4. Monitor customer feedback and escalate issues to the relevant departments.
5. Maintain customer satisfaction by providing prompt and professional assistance.
6. Develop and maintain relationships with customers.
7. Remain up-to-date with new products and features.
8. Monitor customer service metrics and report results to management.
9. Identify areas of improvement and suggest strategies for improvement.
10. Provide guidance and training to junior customer service representatives.

According to JobzMall, the average salary range for a Customer Support Executive in Kolkata, West Bengal, India is between Rs. 13,000 and Rs. 40,000 per month. This range may vary depending on the company, experience, and qualifications of the individual.

Ola is India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across India, Australia, New Zealand, and the UK. The Ola app offers mobility solutions by connecting customers to drivers and a wide range of vehicles across bikes, auto-rickshaws, metered taxis, and cabs, enabling convenience and transparency for hundreds of millions of consumers and over 1.5 million driver-partners.