Dispatch Coordinator

Are you a detail-oriented multitasker looking for an exciting job in transportation? OLA is seeking a highly organized and professional Dispatch Coordinator to join our team. As a Dispatch Coordinator, you will play an integral role in ensuring our customers have a safe, efficient, and enjoyable ride.To succeed in this role, you should have excellent problem-solving skills, effective communication abilities, and a customer-first attitude. You should also be comfortable working in a fast-paced environment and have the ability to prioritize tasks.If you’re passionate about transportation and customer service, we’d love to hear from you.

Responsibilities of a Dispatch Coordinator at OLA:

1. Monitor and coordinate multiple transportation routes to ensure customer satisfaction.
2. Develop efficient solutions to resolve customer issues or complaints in a timely manner.
3. Collect and analyze data to evaluate customer feedback and identify areas of improvement.
4. Maintain accurate records of daily operations and performance metrics.
5. Monitor vehicle maintenance and safety standards to ensure compliance with regulations.
6. Provide customer service support to ensure a positive customer experience.
7. Manage communications between drivers and customers, including scheduling and providing updates.
8. Monitor and manage driver performance and availability.
9. Troubleshoot technical issues as they arise.
10. Develop and implement strategies to improve operational efficiency.

According to JobzMall, the average salary range for a Dispatch Coordinator in Kolkata, West Bengal, India is between ₹19,567 and ₹26,867 per month. This range is based on the current job openings and salary ranges for Dispatch Coordinators in the area.

Ola is India’s largest mobility platform and one of the world’s largest ride-hailing companies, serving 250+ cities across India, Australia, New Zealand, and the UK. The Ola app offers mobility solutions by connecting customers to drivers and a wide range of vehicles across bikes, auto-rickshaws, metered taxis, and cabs, enabling convenience and transparency for hundreds of millions of consumers and over 1.5 million driver-partners.