Customer Service Analyst

Are you a motivated and customer-focused individual looking for a challenging and rewarding career? Look no further! As a Customer Service Analyst at Oracle, you will have the opportunity to join a dynamic and innovative team, providing top-notch support to our valued clients. We are seeking a highly organized and detail-oriented individual with excellent communication skills to join our team. If you are passionate about delivering exceptional customer service and have a strong understanding of technical concepts, we want to hear from you! Join us at Oracle and take your career to the next level.

1. Provide top-notch customer service and support to clients of Oracle.
2. Communicate effectively with clients to understand their needs and concerns.
3. Troubleshoot technical issues and provide timely solutions to clients.
4. Act as a liaison between the clients and internal teams to ensure prompt resolution of issues.
5. Maintain accurate and detailed records of client interactions and resolutions.
6. Proactively identify opportunities to improve the customer experience.
7. Stay up-to-date with product and industry knowledge to effectively assist clients.
8. Collaborate with cross-functional teams to ensure a seamless customer experience.
9. Meet and exceed performance metrics, such as response time and customer satisfaction ratings.
10. Continuously strive to improve processes and procedures to enhance the overall customer service experience.
11. Provide regular reports and updates on customer interactions and issues.
12. Maintain a positive and professional attitude while handling challenging situations.
13. Participate in training and development opportunities to expand knowledge and skills.
14. Adhere to company policies and procedures while delivering exceptional customer service.
15. Contribute to a positive and collaborative team environment.

According to JobzMall, the average salary range for a Customer Service Analyst in Santa Clara, CA, USA is $50,000 to $70,000 per year. However, this can vary depending on factors such as experience, job responsibilities, and the specific company or industry.

Oracle Corporation is an American multinational computer technology corporation headquartered in Redwood Shores, California. The company sells database software and technology, cloud engineered systems, and enterprise software products—particularly its own brands of database management systems.