Director of Guest Services

Welcome to Orlando Health, a leading healthcare organization dedicated to providing exceptional patient care. We are currently seeking a dynamic and customer-focused Director of Guest Services to join our team. In this role, you will have the opportunity to make a significant impact on the overall patient experience by overseeing the daily operations of our guest services department. We are looking for a highly skilled and motivated individual with a passion for delivering outstanding customer service. If you have a proven track record of leadership and a strong understanding of healthcare operations, we invite you to apply for this exciting opportunity.

1. Oversee and manage the daily operations of the guest services department to ensure a high level of customer satisfaction and exceptional patient experience.
2. Develop and implement strategies to enhance the overall guest services experience and continuously improve upon current processes.
3. Hire, train, and supervise staff members to ensure they are delivering exceptional customer service and adhering to organizational policies and procedures.
4. Conduct regular performance evaluations and provide feedback and coaching to staff as needed.
5. Collaborate with other departments, such as nursing and facilities, to ensure a cohesive and efficient patient experience.
6. Monitor and analyze guest satisfaction surveys and implement necessary changes to improve service delivery.
7. Create and maintain departmental budget, including managing expenses and identifying cost-saving opportunities.
8. Stay up-to-date on industry trends and best practices in guest services and bring new ideas and initiatives to improve the overall patient experience.
9. Serve as a liaison between patients, their families, and the healthcare organization to address any concerns or complaints in a timely and professional manner.
10. Ensure compliance with all healthcare regulations and standards related to guest services and patient experience.

According to JobzMall, the average salary range for a Director of Guest Services in Orlando, FL, USA is $60,000 to $100,000 per year. However, this can vary depending on factors such as industry, company size, and level of experience. Some higher-end hotels or resorts may offer higher salaries, while smaller businesses or non-profits may offer lower salaries. Ultimately, the salary for this position will depend on the individual's qualifications and negotiation with the employer.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.