Front Office Assistant
Welcome to Orlando Health! We are currently seeking a highly motivated and organized individual to join our team as a Front Office Assistant. As the first point of contact for our patients and visitors, you will play a crucial role in providing exceptional customer service and ensuring a smooth flow of operations in our front office. We are looking for someone who is detail-oriented, a strong communicator, and able to handle a fast-paced environment with ease. If you are passionate about making a difference in the lives of others and possess the required qualifications, we would love to have you on our team.
- Greet and welcome patients and visitors in a friendly and professional manner.
- Serve as the first point of contact for all inquiries, both in person and over the phone.
- Schedule appointments and maintain an organized and efficient appointment system.
- Verify insurance information and collect co-payments from patients.
- Maintain patient records and update information as needed.
- Communicate effectively with patients, physicians, and other staff members.
- Manage incoming and outgoing mail, emails, and faxes.
- Keep the front office area clean, organized, and well-stocked with necessary supplies.
- Handle patient complaints and concerns with empathy and professionalism.
- Ensure a smooth flow of operations by coordinating with other departments within the healthcare facility.
- Adhere to all HIPAA regulations and maintain patient confidentiality.
- Assist with administrative tasks such as data entry, filing, and scanning.
- Train and supervise new front office staff members, if necessary.
- Continuously strive to provide exceptional customer service and uphold the reputation of Orlando Health.
- Attend staff meetings and participate in training programs to stay updated on company policies and procedures.
- Perform other duties as assigned by the office manager or supervisor.
High School Diploma Or Equivalent: A Minimum Education Requirement For This Position Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has At Least A Basic Level Of Education And Knowledge.
Previous Experience In A Healthcare Setting: Candidates With Prior Experience In A Healthcare Setting, Such As A Hospital Or Medical Office, Will Be Preferred. This Experience Will Give Them A Better Understanding Of The Duties And Responsibilities Of A Front Office Assistant In A Healthcare Setting.
Excellent Communication Skills: As A Front Office Assistant, The Candidate Will Be Responsible For Interacting With Patients, Healthcare Professionals, And Other Staff Members. Therefore, Strong Communication Skills, Both Verbal And Written, Are Essential For This Role.
Proficiency In Computer Skills: The Candidate Should Be Proficient In Using Various Computer Programs, Such As Microsoft Office And Electronic Health Record Systems. This Will Help Them Efficiently Manage Patient Records And Other Administrative Tasks.
Attention To Detail: A Front Office Assistant Is Responsible For Managing Patient Records, Scheduling Appointments, And Other Administrative Tasks. Therefore, Attention To Detail Is Crucial To Ensure Accuracy And Avoid Errors. Additionally, The Candidate Should Be Able To Multitask And Prioritize Tasks Effectively.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Record keeping
Computer proficiency
Teamwork
Organization
appointment scheduling
Problem-Solving
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Office Assistant in Orlando, FL, USA is between $26,000 and $36,000 per year. This can vary depending on the specific company, location, and level of experience of the individual. Some Front Office Assistants may also receive additional benefits such as health insurance, paid time off, and bonuses.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started