Guest Services Representative

Welcome to Orlando Health, where we strive to provide exceptional healthcare services to our community. We are currently seeking a Guest Services Representative to join our team and help us create a positive and welcoming experience for our patients and visitors. As a Guest Services Representative, you will play a crucial role in ensuring that all guests feel well-informed, comfortable, and valued during their time at our facilities. If you have a passion for customer service and a desire to make a difference in the lives of others, we encourage you to apply. Join our team and be a part of our mission to provide compassionate care to those in need.

1. Greet and welcome patients and visitors to our facilities with a friendly and positive attitude.
2. Provide excellent customer service by addressing guests' inquiries, concerns, and needs in a timely and professional manner.
3. Act as a liaison between patients, visitors, and healthcare staff, ensuring effective communication and coordination.
4. Maintain a thorough understanding of the services and amenities offered by Orlando Health in order to answer any questions or provide information to guests.
5. Assist with registration and check-in processes for patients and visitors, ensuring accuracy and efficiency.
6. Handle and resolve any guest complaints or issues, escalating to management when necessary.
7. Monitor and maintain cleanliness and organization of waiting areas and common spaces for guests.
8. Collaborate with other departments to ensure a seamless and positive experience for guests, such as coordinating transportation or accommodations for patients.
9. Keep record of guest interactions and feedback in order to improve processes and services.
10. Attend trainings and meetings to stay updated on company policies and procedures, as well as healthcare industry standards.
11. Uphold the values and mission of Orlando Health by promoting a culture of compassion, respect, and excellence.
12. Maintain confidentiality and adhere to privacy regulations when handling guest information.
13. Continuously seek ways to improve guest satisfaction and suggest ideas for enhancing the guest experience.
14. Assist with any other duties as assigned by management in order to support the overall functioning of the guest services department.

According to JobzMall, the average salary range for a Guest Services Representative in Orlando, FL, USA is between $21,000 and $35,000 per year. However, this can vary depending on the specific company, experience level, and job duties. Some guest services representatives may also receive additional benefits such as health insurance, paid time off, and bonuses.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.