Patient Access Supervisor

Orlando Health is seeking a highly motivated and experienced individual to join our team as a Patient Access Supervisor. As a leader in the healthcare industry, we are dedicated to providing exceptional patient care and are looking for a passionate and driven individual to help us achieve our goals. The Patient Access Supervisor will oversee a team of patient access representatives, ensuring that our patients receive the highest level of service and support. The ideal candidate will have previous experience in healthcare, strong communication and leadership skills, and a commitment to delivering excellent customer service. If you are looking for a challenging and rewarding opportunity to make a difference in the lives of our patients, we encourage you to apply for this position.

1. Oversee and manage a team of patient access representatives to ensure efficient and effective operations.
2. Create and implement training programs for new and existing team members to ensure adherence to company policies and procedures.
3. Monitor team performance and provide feedback, coaching, and support to improve productivity and quality of service.
4. Develop and maintain standard operating procedures for patient access processes and ensure compliance with regulatory requirements.
5. Collaborate with other departments within the organization to identify and resolve issues related to patient access.
6. Serve as a point of contact for patient inquiries or concerns, and escalate issues as needed.
7. Maintain accurate and up-to-date records of patient access activities, including data analysis and reporting.
8. Stay informed about industry developments, trends, and best practices to continuously improve patient access services.
9. Foster a positive and collaborative work environment that promotes teamwork, open communication, and professional growth.
10. Identify areas for improvement and implement strategies to increase efficiency, reduce errors, and enhance the patient experience.
11. Ensure confidentiality and security of patient information in accordance with HIPAA guidelines.
12. Participate in meetings and trainings to stay informed about organizational updates and changes in policies and procedures.
13. Collaborate with other departments to develop and implement strategies to increase patient satisfaction and retention.
14. Adhere to all Orlando Health policies and procedures, as well as ethical standards.
15. Perform other duties as assigned by the management team.

According to JobzMall, the average salary range for a Patient Access Supervisor in Orlando, FL, USA is between $50,000 to $70,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties and responsibilities within the role. Additionally, salaries may also be influenced by the specific healthcare organization and its location within the city.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.