Senior Front Office Assistant

We are seeking a highly motivated and experienced Senior Front Office Assistant to join our team at Orlando Health. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our front office, providing exceptional customer service to patients and visitors. As a Senior Front Office Assistant, you will have the opportunity to use your strong organizational and interpersonal skills to support our healthcare professionals and contribute to the overall success of our organization. We are looking for individuals who are dedicated, detail-oriented, and have a passion for delivering exceptional patient care. If you have the necessary qualifications and a desire to make a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Answer and direct incoming phone calls and inquiries to the appropriate department or individual.
3. Schedule appointments and maintain accurate and up-to-date appointment calendars.
4. Verify patient insurance information and collect copays or other payments as required.
5. Maintain patient records and update information as necessary.
6. Manage patient registration and check-in processes.
7. Ensure compliance with privacy and confidentiality policies and procedures.
8. Train and supervise junior front office assistants.
9. Collaborate with other healthcare professionals to ensure timely and efficient patient flow.
10. Handle patient complaints and resolve conflicts in a timely and professional manner.
11. Monitor and order office supplies to ensure adequacy for daily operations.
12. Maintain a clean and organized front office area.
13. Communicate effectively with patients, coworkers, and other healthcare professionals.
14. Attend staff meetings and training sessions as required.
15. Keep up-to-date with industry developments and best practices.
16. Provide exceptional customer service to patients and visitors.
17. Assist with administrative tasks as needed.
18. Ensure compliance with all applicable regulations and standards.
19. Act as a resource for junior front office assistants and provide guidance and support as needed.
20. Participate in performance evaluations and provide feedback for improvement.

According to JobzMall, the average salary range for a Senior Front Office Assistant in Orlando, FL, USA is between $35,000 to $45,000 per year. However, this may vary depending on factors such as experience, industry, and company size. Some companies may also offer additional benefits and incentives. It is important to research the specific company and job role to get a more accurate salary range.

Orlando Health is a private, not-for-profit network of community and specialty hospitals based in Orlando, Florida. Orlando Health has award-winning hospitals, clinics and over 2000 physicians throughout Central Florida.