Customer Service Representative

At Pacific Gas and Electric, we are looking for a Customer Service Representative who embodies our core values of providing exceptional customer service and commitment to safety. The successful candidate will be a motivated, reliable, and confident individual with excellent communication skills and the ability to troubleshoot customer issues. The ideal candidate is a problem solver and has the ability to take initiative to ensure our customers receive the best possible service. If you believe you meet these qualifications, we invite you to apply for our Customer Service Representative position.

Responsibilities of a Customer Service Representative at Pacific Gas and Electric:

1. Provide exceptional customer service and support to customers with inquiries, complaints, and technical issues.
2. Utilize problem-solving skills to troubleshoot customer issues and resolve them in a timely and professional manner.
3. Ensure customer satisfaction through clear and accurate communication.
4. Take initiative to provide customers with the best possible service.
5. Remain committed to safety and compliance with company policies.
6. Follow up with customers to ensure their inquiries and issues have been addressed.
7. Document customer interactions and update customer information in the database.
8. Monitor customer satisfaction levels and provide feedback to management.

According to JobzMall, the average salary range for a Customer Service Representative in Sacramento, CA, USA is between $25,000 and $40,000 per year. This range can vary based on the job responsibilities, experience, and other factors.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.