Customer Service Representative

At Pacific Gas and Electric, we are actively seeking an experienced and dedicated Customer Service Representative to join our team. Our ideal candidate will be highly motivated, dependable, and customer-service oriented. The successful candidate must possess excellent communication and problem-solving skills, as well as a commitment to providing exceptional customer service. If you have the necessary qualifications and would like to be part of a dynamic and successful organization, we invite you to apply for this exciting opportunity.The ideal candidate will have at least two years of customer service experience, as well as a high level of proficiency in problem-solving, communication, and interpersonal skills. We are looking for someone with a positive attitude and the ability to work independently and in a team environment. In addition, you must be computer literate with knowledge of Microsoft Office products, such as Word and Excel. A working knowledge of the customer service industry and experience in the energy sector are both highly desirable.

Responsibilities:

1. Provide excellent customer service to Pacific Gas and Electric customers.
2. Utilize problem-solving skills to resolve customer inquiries and complaints.
3. Maintain a positive attitude and serve as a team player.
4. Communicate effectively with customers, both verbally and in writing.
5. Maintain customer records and update customer accounts as needed.
6. Assist customers in navigating the Pacific Gas and Electric website.
7. Utilize Microsoft Office products, such as Word and Excel, to create customer service reports.
8. Perform research and develop solutions to customer service issues.
9. Remain up-to-date on customer service industry trends and the energy sector.
10. Follow all Pacific Gas and Electric customer service protocols and procedures.

According to JobzMall, the average salary range for a Customer Service Representative in Fresno, CA, USA is $33,000 to $32,000. This range may vary depending on the company, experience, and qualifications of the individual applicant.

PG&E Corp. is a holding company of PG&E Co., which engages in generation, transmission, and distribution of electricity and natural gas to customers.