Senior Program Manager (Senior Field Product Manager) - Aha! Customer Feedback Program
Are you passionate about driving customer satisfaction and success? Do you have a track record of successfully managing programs and driving product growth? Palo Alto Networks is seeking a dynamic and experienced Senior Program Manager to join our team as the Aha! Customer Feedback Program Lead. In this role, you will be responsible for overseeing the development and execution of our customer feedback program, working closely with cross-functional teams to gather insights and drive product improvements. If you have a strategic mindset, excellent communication skills, and a strong understanding of SaaS products, we want to hear from you. Join our team and make a meaningful impact on our customers' experience with Palo Alto Networks.
- Develop and execute a comprehensive customer feedback program to gather insights and drive product improvements.
- Collaborate with cross-functional teams, including product management, engineering, and customer success, to identify key areas for improvement based on customer feedback.
- Oversee the implementation of processes and tools to collect, analyze, and report on customer feedback data.
- Create and maintain a strategic roadmap for the customer feedback program, outlining goals, timelines, and success metrics.
- Lead and mentor a team of customer feedback analysts to ensure timely and accurate feedback analysis and reporting.
- Continuously evaluate and improve the customer feedback program to ensure its effectiveness in driving customer satisfaction and product growth.
- Develop and maintain relationships with key stakeholders across the organization to ensure alignment and support for the customer feedback program.
- Monitor customer feedback trends and communicate insights and recommendations to senior leadership.
- Act as a subject matter expert on customer feedback best practices, staying current with industry trends and advancements.
- Communicate program updates, successes, and challenges to all relevant stakeholders, including executive leadership.
- Represent Palo Alto Networks at industry events and conferences, showcasing our customer feedback program and its impact on customer satisfaction.
- Collaborate with the marketing team to develop and implement strategies for promoting the customer feedback program and its successes.
- Ensure compliance with data privacy and security regulations in all aspects of the customer feedback program.
- Foster a culture of customer-centricity and continuous improvement throughout the organization.
- Make data-driven recommendations for product improvements and enhancements based on customer feedback.
Extensive Experience In Program And Project Management: The Ideal Candidate For A Senior Program Manager Role At Palo Alto Networks Should Have At Least 5-7 Years Of Experience In Program And Project Management, With A Proven Track Record Of Successfully Delivering Complex Cross-Functional Projects.
Technical Expertise In Product Management: As The Senior Field Product Manager For The Aha! Customer Feedback Program, The Candidate Should Possess In-Depth Knowledge Of Product Management Principles And Practices, Including Market Research, Product Strategy, And Product Development.
Strong Leadership And Communication Skills: A Senior Program Manager Is Expected To Lead And Collaborate With Cross-Functional Teams, Including Product Managers, Engineers, And Sales Teams. Therefore, The Candidate Should Have Exceptional Leadership, Communication, And Interpersonal Skills To Effectively Manage And Influence Stakeholders At All Levels.
Results-Driven Mindset: Palo Alto Networks Is A Fast-Paced And Dynamic Organization, And The Senior Program Manager Should Have A Results-Driven Mindset With The Ability To Manage Multiple Projects And Deliverables Simultaneously. They Should Also Be Able To Identify And Prioritize Key Initiatives To Achieve Business Objectives.
Knowledge Of Cybersecurity Industry: Palo Alto Networks Is A Leading Cybersecurity Company, And The Ideal Candidate For The Senior Program Manager Role Should Have A Strong Understanding Of The Industry, Including Market Trends, Competitive Landscape, And Customer Needs. This Knowledge Will Enable Them To Effectively Drive The Aha! Customer Feedback Program And Deliver Valuable Insights To The Organization.
Product Development
Strategic Planning
Project Management
Data Analysis
Communication
Leadership
Agile Methodology
Team Building
Customer engagement
Problem-Solving
Stakeholder management
Product Roadmap
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Program Manager (Senior Field Product Manager) - Aha! Customer Feedback Program in Santa Clara, CA, USA is $150,000 - $200,000 per year. This range can vary depending on the specific company, industry, and level of experience of the individual. Additionally, factors such as bonuses, benefits, and stock options may also impact the overall compensation package.
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Palo Alto Networks, Inc. an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security.
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