Senior Technical Support Engineer - Firewall
Welcome to Palo Alto Networks, a leading global cybersecurity company known for its innovative solutions and cutting-edge technology. We are seeking a skilled and experienced Senior Technical Support Engineer to join our team and provide exceptional support for our firewall products. This is an exciting opportunity to work with a dynamic team and play a critical role in protecting our customers' networks from cyber threats. If you have a passion for technology, a strong background in firewall support, and a desire to continuously learn and grow, we would love to hear from you. Join us in our mission to safeguard the digital world and make a difference in the ever-evolving landscape of cybersecurity.
- Provide technical support for Palo Alto Networks' firewall products to customers and partners.
- Troubleshoot and resolve complex technical issues related to the firewall products.
- Ensure timely and effective resolution of customer inquiries and escalations by adhering to established service level agreements.
- Collaborate with cross-functional teams to develop and implement solutions for customer issues.
- Continuously stay updated with the latest product developments and advancements to provide accurate and up-to-date support.
- Document and maintain records of customer interactions and solutions provided.
- Conduct training and knowledge sharing sessions for internal teams and customers on the firewall products.
- Participate in on-call rotations to provide 24/7 support to customers.
- Proactively identify opportunities for product improvements and customer satisfaction.
- Contribute to the development of support tools and processes to enhance the overall customer experience.
- Maintain a high level of professionalism and customer service while interacting with customers.
- Adhere to company policies and procedures, including data security and confidentiality.
- Continuously develop and enhance technical knowledge and skills through training and self-learning.
- Represent Palo Alto Networks in a positive and professional manner at all times.
Extensive Knowledge Of Firewall Technologies: A Senior Technical Support Engineer Must Have A Deep Understanding Of Various Firewall Technologies, Including Palo Alto Networks' Products. This Includes Knowledge Of Firewalls, Intrusion Detection And Prevention Systems, Virtual Private Networks, And Network Security Protocols.
Strong Troubleshooting Skills: The Ability To Quickly And Accurately Troubleshoot Complex Technical Issues Is A Crucial Qualification For A Senior Technical Support Engineer. They Must Be Able To Analyze Logs, Debug Systems, And Identify Root Causes Of Problems To Provide Effective Solutions.
Experience With Network Security: A Senior Technical Support Engineer Must Have A Solid Understanding Of Network Security Principles And Practices. This Includes Knowledge Of Secure Network Design, Threat Detection And Mitigation, And Security Best Practices.
Excellent Communication Skills: As A Senior Member Of The Technical Support Team, The Engineer Must Possess Excellent Communication Skills To Effectively Interact With Customers, Colleagues, And Other Stakeholders. This Includes The Ability To Explain Technical Concepts In Non-Technical Terms And Document Solutions For Future Reference.
Certifications And Experience: A Senior Technical Support Engineer Should Have Relevant Certifications, Such As Palo Alto Networks Certified Network Security Engineer (Pcnse) Or Certified Network Security Professional (Ccnp). In Addition, Several Years Of Experience In Technical Support, Preferably In The Network Security Field, Is Required For This Role.
Troubleshooting
Network Security
customer service
Technical Documentation
Configuration management
Network architecture
Incident response
cybersecurity
Vulnerability Assessment
System integration
Firewall Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Technical Support Engineer - Firewall in Bengaluru, Karnataka, India is between 6,00,000 INR to 10,00,000 INR per year. However, this can vary depending on the company, experience level, and specific job responsibilities. Some companies may offer higher salaries for more experienced candidates or for those with specialized skills. It is always best to research the specific company and its salary offerings for this position.
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Palo Alto Networks, Inc. an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security.
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