Palo Alto Networks

Sr. Technical Support Engineer

Palo Alto Networks
Bengaluru, Karnataka, India
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you an experienced technical support professional with a passion for solving complex technical issues? Do you thrive in a fast-paced environment and enjoy working with cutting-edge technology? If so, Palo Alto Networks is looking for you to join our team as a Sr. Technical Support Engineer. As a Sr. Technical Support Engineer, you will play a critical role in providing top-notch technical support to our customers and ensuring their satisfaction with our products. To excel in this role, you must have a strong technical background, excellent problem-solving skills, and a customer-focused mindset. If you are ready for a challenging and rewarding career with a leading cybersecurity company, we encourage you to apply for this position.

  1. Provide top-notch technical support to customers and ensure their satisfaction with our products.
  2. Troubleshoot and resolve complex technical issues related to our products.
  3. Act as a subject matter expert for our products and services and provide guidance to customers and other team members.
  4. Collaborate with cross-functional teams to identify and resolve issues in a timely manner.
  5. Proactively monitor and identify potential issues for our customers and develop solutions to prevent them.
  6. Maintain a high level of technical knowledge and stay updated on industry trends and advancements.
  7. Communicate effectively with customers and provide timely updates on the progress of issue resolution.
  8. Document technical issues and resolutions in a clear and concise manner.
  9. Participate in on-call rotation to provide after-hours support to our customers.
  10. Continuously strive to improve and streamline technical support processes and procedures.
  11. Serve as an escalation point for junior technical support engineers and assist with their training and development.
  12. Keep track of customer feedback and provide insights to our product development and engineering teams.
  13. Attend training sessions and workshops to stay updated on new product features and enhancements.
  14. Represent the company at industry events and conferences, if required.
  15. Adhere to company policies and procedures and maintain confidentiality of sensitive information.
Where is this job?
This job is located at Bengaluru, Karnataka, India
Job Qualifications

  • Strong Technical Knowledge: A Sr. Technical Support Engineer At Palo Alto Networks Must Have A Deep Understanding Of Networking And Security Technologies, Such As Firewalls, Intrusion Detection And Prevention, And Cloud Security.

  • Experience With Palo Alto Networks Products: Candidates For This Position Should Have Extensive Hands-On Experience With Palo Alto Networks Products, Including Next-Generation Firewalls, Panorama, And Globalprotect.

  • Proven Troubleshooting Skills: This Role Requires The Ability To Quickly Identify And Resolve Complex Technical Issues, Often Under Pressure. A Sr. Technical Support Engineer Should Have A Track Record Of Successfully Troubleshooting And Resolving Technical Problems.

  • Excellent Communication Skills: As A Senior Member Of The Technical Support Team, A Sr. Technical Support Engineer Must Be Able To Effectively Communicate With Both Technical And Non-Technical Stakeholders. This Includes Providing Clear And Concise Explanations Of Technical Issues And Solutions.

  • Customer-Focused Mindset: At Palo Alto Networks, Customer Satisfaction Is A Top Priority. A Sr. Technical Support Engineer Should Have A Strong Customer Service Mentality And Be Dedicated To Ensuring That Customers Receive The Best Possible Support Experience. This Includes Being Responsive, Empathetic, And Proactive In Addressing Customer Needs.

Required Skills

  • Virtualization

  • Cloud Security

  • Threat Analysis

  • Firewall configuration

  • Network troubleshooting

  • Network architecture

  • Incident response

  • cybersecurity

  • Security protocols

  • System Administration

  • Network Monitoring

  • Vpn Management

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Sr. Technical Support Engineer in Bengaluru, Karnataka, India is between ₹ 8,00,000 and ₹ 12,00,000 per year. This amount can vary depending on factors such as the individual's experience, industry, and specific job responsibilities.

Additional Information
Palo Alto Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedApril 21st, 2025
Apply BeforeMay 22nd, 2025
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About Palo Alto Networks

Palo Alto Networks, Inc. an American multinational cybersecurity company with headquarters in Santa Clara, California. Its core products are a platform that includes advanced firewalls and cloud-based offerings that extend those firewalls to cover other aspects of security.

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