iGaming Support Specialist
Act as first point of contact for our online sports book and online casino. Assist players regarding sports betting and general gambling terminology. Assisting players with betting and understanding payouts. Understanding of multiple device platforms such as PC, Mac, Android, and Apple. Ability to assist with technical issues such as player account creation, account verification, deposit and withdraw processing, device compatibility, and geolocation. Assist players with troubleshooting and understanding of promotional offers, bonuses, and loyalty programs. Understanding of KYC and document verification. Understanding online gaming regulations related to different gaming jurisdictions.
Minimum of 2yrs Customer Service experience
Evenings and Weekends are required
Ability to obtain a casino gaming license
Knowledge of sports betting and casino preferred
Documentation
MS Excel
MS Word
Customer Service skills
Payment processing
AML and Fraud detection
Adaptable
Communication
Multitasking
Problem Solving
Detail Oriented
According to JobzMall, the average salary range for a iGaming Support Specialist in 2999 Street Rd, Bensalem, PA 19020, USA is $30,834 to $41,386 per year.
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Parx Casino®, the #1 casino in Pennsylvania, is owned and operated by Greenwood Racing Inc. and offers state-of-the-art gaming, thoroughbred racing, live entertainment, thrilling promotions and exciting events! Both the 260,000 square foot Parx Casino® and the 280,000 square foot Parx East® (adjacent property – home to Parx Racing®) are conveniently located 20 minutes north of Center City Philadelphia.
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