Customer Support Operator

As part of the Customer Support team, you will help to answer overflow calls that come to various customer success teams. This includes: client success managers, support, integrations, and onboarding. The Customer Support Operator provides a crucial customer experience role within PatientPop. Answer incoming calls from PatientPop customers in a prompt, polite and professional manner. Maintain an 80% answer rate. Develop a strong understanding of routing and distributing calls in our TalkDesk phone system. Actively review the pending reply queue and follow up with the appropriate contact to ensure they reach out. Investigate and ask questions to understand the nature of the customer’s call. Route the call appropriately based on the reasons given. Contribute to team-based assignments while working autonomously.

According to JobzMall, the average salary range for a Customer Support Operator in 214 Wilshire Blvd, Santa Monica, CA 90401, USA is $37,500 - $50,000 per year. This range may vary depending on the experience of the operator, the company they work for, and the region in which they work.

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