Customer Service Representative

At Paychex, we understand that our customers are the foundation of our success. We are looking for a talented and dedicated Customer Service Representative to join our team. With a passion for delivering excellent customer service, you will be the primary point of contact for our customers and will be responsible for ensuring that their expectations are exceeded.The ideal candidate for this position will have strong communication and problem-solving skills, a commitment to customer service excellence, and a positive attitude. We are looking for someone who is detail-oriented and organized, with the ability to multitask and prioritize in a fast-paced environment. The right candidate will also have a strong desire to learn and grow with the company.If you have a passion for customer service and are looking for an opportunity to make a difference in the lives of our customers, we want to hear from you!

Responsibilities:

1. Respond to customer inquiries in a timely and professional manner.
2. Assist customers with technical support and answer customer inquiries related to products and services.
3. Troubleshoot customer issues and provide solutions.
4. Follow up with customers to ensure satisfactory resolution of their inquiries.
5. Maintain customer records and update customer information.
6. Develop and maintain a good working relationship with customers.
7. Monitor customer feedback and suggest improvements to customer service processes.
8. Ensure customer satisfaction by providing quality service and prompt resolution of customer issues.
9. Adhere to company policies and procedures.
10. Assist with other customer service related tasks as needed.

According to JobzMall, the average salary range for a Customer Service Representative in Rochester, NY, USA is $26,000 to $44,000 per year. This range may vary depending on the type of company, the size of the organization, the nature of the job, and the individual's qualifications.

Paychex, Inc. is an American provider of human resource, payroll, and benefits outsourcing services for small- to medium-sized businesses. With headquarters in Rochester, New York, the company has more than 100 offices serving approximately 670,000 payroll clients in the U.S. and Europe.