Client Support Specialist
Welcome to Paycom, the leader in HR technology and services. Our mission is to revolutionize the way businesses handle their HR processes and empower employees with cutting-edge tools. We are currently seeking a highly motivated Client Support Specialist to join our team and help us deliver exceptional service to our clients. If you have a passion for customer service, a strong attention to detail, and a desire to be a part of a fast-paced and innovative company, we want to hear from you! Keep reading to learn more about this exciting opportunity.
- Provide excellent customer service to clients by responding to inquiries and providing solutions to their HR needs.
- Serve as the main point of contact for clients, addressing any questions or concerns in a timely and professional manner.
- Demonstrate a strong understanding of Paycom's HR technology and services, and effectively communicate its features and benefits to clients.
- Collaborate with cross-functional teams to ensure quick and efficient resolution of client issues.
- Maintain accurate and up-to-date records of client interactions and issues in our CRM system.
- Proactively identify areas for improvement in processes and procedures, and make recommendations for enhancements to management.
- Keep abreast of industry developments and trends in HR technology and services to better assist clients.
- Participate in training and development programs to continuously improve knowledge and skills.
- Adhere to company policies and procedures, and maintain a high level of professionalism and confidentiality at all times.
- Embody the company's mission and values while representing Paycom in all client interactions.
Excellent Communication Skills: A Client Support Specialist At Paycom Must Have Strong Verbal And Written Communication Skills To Effectively Communicate With Clients And Understand Their Needs.
Technical Aptitude: The Ideal Candidate Should Have A Strong Technical Aptitude And Be Comfortable Troubleshooting And Resolving Technical Issues For Clients.
Customer Service Experience: Prior Experience In A Customer Service Role Is Essential For A Client Support Specialist At Paycom. This Includes Experience Handling Customer Inquiries And Providing Top-Notch Customer Service.
Knowledge Of Hr And Payroll Software: Familiarity With Hr And Payroll Software Is A Key Qualification For This Role. A Candidate Should Have A Strong Understanding Of The Features And Functionality Of Such Systems.
Problem-Solving Abilities: Paycom's Client Support Specialists Must Possess Excellent Problem-Solving Skills To Effectively Address Client Issues And Provide Timely And Efficient Solutions. This Requires The Ability To Think Critically And Make Decisions Quickly.
Data Analysis
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Teamwork
Problem-Solving
Technical Knowledge
Adapt
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Support Specialist in Oklahoma City, OK, USA is between $38,000 to $46,000 per year. However, this can vary depending on factors such as experience, education, and the specific industry or company the individual is working for. Additional factors that can affect salary include bonuses, benefits, and commission opportunities.
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Paycom Software, Inc., known simply as Paycom, is an American online payroll and human resource technology provider based in Oklahoma City, Oklahoma. It is attributed with being one of the first fully online payroll providers and has offices throughout the U.S.
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