Paycom

Technical Solutions Specialist

Paycom
Oklahoma City, OK, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a problem solver with a passion for technology? Do you thrive in a fast-paced, dynamic environment? If so, we have the perfect opportunity for you as a Technical Solutions Specialist at Paycom! Our company is a leader in the HR and payroll industry, providing cutting-edge software solutions to businesses of all sizes. As a Technical Solutions Specialist, you will play a crucial role in supporting our clients and ensuring their success with our software. We are looking for individuals who are tech-savvy, customer-focused, and have a strong attention to detail. If you are ready to join a team of innovative, driven individuals and make a meaningful impact, apply now!

Responsibilities:

  1. Provide technical support to clients using Paycom's software, troubleshooting and resolving user issues in a timely and efficient manner.
  2. Serve as the primary point of contact for clients, building and maintaining strong relationships to ensure their satisfaction and retention.
  3. Conduct thorough research and analysis to understand and resolve complex technical problems for clients.
  4. Collaborate with cross-functional teams to identify, escalate, and resolve technical issues or bugs within the software.
  5. Communicate technical information and solutions clearly and effectively to clients with varying levels of technical knowledge.
  6. Stay up-to-date with the latest developments and updates in Paycom's software, and proactively communicate relevant information to clients.
  7. Identify opportunities for process improvements and make recommendations to enhance the client experience.
  8. Assist in the development and maintenance of technical documentation and training materials for clients.
  9. Participate in ongoing training and development to continuously improve technical skills and knowledge.
  10. Contribute to a positive and collaborative team environment, actively sharing knowledge and best practices with team members.
Where is this job?
This job is located at Oklahoma City, OK, USA
Job Qualifications

  • Strong Technical Background: A Technical Solutions Specialist At Paycom Should Possess A Strong Background In Technical Skills Such As Programming, Database Management, And Software Development. This Will Enable Them To Effectively Troubleshoot And Resolve Technical Issues For Clients.

  • Excellent Communication Skills: As A Technical Solutions Specialist, The Ability To Communicate Technical Information To Non-Technical Clients Is Crucial. This Includes Being Able To Explain Complex Concepts In A Clear And Concise Manner, As Well As Actively Listening To Clients' Concerns And Providing Solutions.

  • Problem-Solving Abilities: This Role Requires The Ability To Think Critically And Creatively To Solve Complex Technical Problems. A Technical Solutions Specialist Should Be Able To Analyze Situations, Identify Potential Issues, And Develop Effective Solutions To Ensure Client Satisfaction.

  • Customer Service Experience: Paycom Places A Strong Emphasis On Providing Exceptional Customer Service To Its Clients. Therefore, A Technical Solutions Specialist Should Have Experience In A Customer-Facing Role And Possess Excellent Customer Service Skills, Including The Ability To Remain Calm And Professional In High-Pressure Situations.

  • Knowledge Of Hr Technology: Paycom's Products And Services Are Focused On Human Resources Technology. A Successful Technical Solutions Specialist Should Have A Solid Understanding Of Hr Technology And The Ability To Learn And Adapt To New Software And Systems Quickly. This Includes Knowledge Of Hr Processes And Regulations, As Well As Familiarity With Hr Software And Tools.

Required Skills

  • Training

  • Troubleshooting

  • Communication

  • Time Management

  • customer service

  • Analytical Thinking

  • Collaboration

  • Detail-oriented

  • Problem-Solving

  • Adaptability

  • Technical Proficiency

  • Software Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Solutions Specialist in Oklahoma City, OK, USA is between $50,000 and $70,000 per year. This range can vary depending on factors such as experience, education, and the specific company and industry.

Additional Information
Paycom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 19th, 2024
Apply BeforeMay 22nd, 2025
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About Paycom

Paycom Software, Inc., known simply as Paycom, is an American online payroll and human resource technology provider based in Oklahoma City, Oklahoma. It is attributed with being one of the first fully online payroll providers and has offices throughout the U.S.

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