PayPal

Manager, Customer Success Management

PayPal

San Jose, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

If you are passionate about customer service and have a knack for problem-solving, we have an opening for a Manager of Customer Success Management at PayPal. As a member of our team, you will have the opportunity to help ensure our customers have a positive experience with our products and services. You will work collaboratively to develop customer success plans, ensure customer retention and satisfaction, and work with our customer service team to resolve customer issues.The ideal candidate for this role will have a strong customer service background, excellent problem-solving skills, and a demonstrated ability to think strategically. You should also be an excellent communicator, with the ability to build relationships quickly and effectively. A deep understanding of PayPal’s services and products and experience managing customer success teams is preferred. If you are an experienced customer success manager who is looking for a new challenge, we want to hear from you!

Where is this job?
This job is located at San Jose, CA, USA
Job Qualifications
  • Excellent Communication Skills

  • Ability To Work Independently And Collaboratively

  • Problem Solving And Decision Making Skills

  • Strong Customer Service Skills

  • Self-Motivated And Organized

  • Understanding Of Customer Success Processes

  • Proficient With Customer Success Software

  • Knowledge Of Paypal's Products And Services

Required Skills
  • Budgeting

  • Training

  • Planning

  • Communication

  • Leadership

  • Mentoring

  • Listening

  • Collaboration

  • organizing

  • Recruiting

  • Problem-Solving

  • Decision-Making

  • Negotiating

  • Analyzing

  • Facilitating

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Organization

  • self-motivation

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Manager, Customer Success Management in San Jose, CA, USA is $95,000 - $125,000 per year.

Additional Information
PayPal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 15th, 2023
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About PayPal

PayPal Holdings, Inc. enables digital and mobile payments on behalf of consumers and merchants worldwide. It provides a simpler and safer way for businesses of all sizes to accept payments from merchant websites, mobile devices and applications, and at offline retail locations through a range of payment solutions. It also facilitates person to person payments through PayPal, Venmo, and Xoom.

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